“Today was a good day. Brooke was my bud-tender. She was knowledgeable, down to earth, very polite and most importantly, I actually believed what she told me;she was genuine. Until today, I haven't frequented your shop in quite a while. The last two times I left extremely annoyed. I DO NOT like the hard sell. It's as if some of your bud-tenders don't hear what you're trying to tell them because they've been programmed to sell, sell, sell whatever the certain product of the day is. Maybe you could try a different approach. Ask questions and listen. More Brooke. Less Used Car Salespeople mentality.”
Thanks for your praise of Brooke -- we love her! We apologize that you feel you weren't being heard on previous visits. It's very important to us that we first listen to our customers, then offer recommendations based on what we've heard. We'll emphasize this again to our budtenders -- be like Brooke!
“The Budtender who served me was great! However, I witnessed what looked like the manager raising his voice in an unprofessional manner towards some of the budtenders. This made the experience and atmosphere uncomfortable. Great quality of products and great budtenders though!”
Ugglover123, thanks for bringing this to our attention and please accept our apologies. No matter how busy Valentine's Day was, the interaction between team members shouldn't detract from the experience of our customers. While this was quite rare, we're addressing how to better handle a similar situation if it ever comes up again. Hope you come back and see what we're like 99% of the time (and striving for 100%)!
“My wife and I were referred a few months ago, and we were both immediately set at ease by the atmosphere, layout & staff. What a joy it is to visit, and everyone knows their products, that's for sure! we have visited many other shops, but the guide location is now our only place to shop! I highly recommend 2020 to everyone I know! ”