Ratings and reviews of Airfield Supply Co - Redwood City
(3 reviews)
4.7
Quality
2.3
Service
4.3
Atmosphere
Reviews 1-3 of 3
January 13, 2026
My first time in Airfield was via a purchase through Leafly, who led me to Airfield online with a 25% discount that was not honored. Instead, they offered me a 10% discount, which was $87.00 higher in total and was nothing more than a bait-and-switch.
When I questioned this, I was told there was nothing that could be done. The business is built on fraud and would be wary of this business and would never give them my business again.
Dispensary response:
We’re very sorry to hear about the confusion with your discount. We never want customers to feel misled or that promotions are inconsistent. We appreciate you bringing this to our attention and will review our online listings and communication to prevent this from happening again.
If you’d like to discuss this further, please reach out directly so we can review the situation and see how we can make it right.
February 24, 2026
December 6, 2025
Beautiful shop - ugly personalities working and running it. Customer service was terribly rude and when I spoke with the manager he enabled the bad behavior by beginning his response with “Well, ma’am you don’t know any of the employees or what they might be going through today.” I wasn’t expecting him to reprimand her in front of me, that’s inappropriate. I did at least expect that he would apologize and try and make it right by helping me find what I was there for. Instead, he poured behind him and said I could pick up my order there. Only the order pickup wasn’t where he pointed and he had to actually take a minute to show me. Whomever reviews your video feed should be able to look up the event and see the body language from the disengaged manager and the rude employee. Rolling eyes, and not looking at me or even in my direction, - that will tell you everything about what needs improving.
Dispensary response:
We sincerely apologize that your visit did not meet the level of service we aim to provide. The behavior you described is not reflective of the experience we want for our guests, and we take your feedback seriously. We will review the incident with our team to address both staff engagement and managerial response.
Thank you for sharing the details — it helps us improve and ensure future visits are welcoming, professional, and efficient.
February 24, 2026
April 26, 2025
Each time I visited cookies dispensary I've had a pleasant experience the staff is very helpful and the product is very good and I would recommend cookies to my family and my friends and I'm a repeat customer thank you for your friendly atmosphere and courteous staff
Dispensary response:
Thank you so much for your kind words and continued support! We're thrilled to hear that you've consistently had a great experience at Cookies. Our team works hard to provide top-notch service and quality products, and it's always rewarding to know that it's appreciated. We’re honored to have you as a repeat customer and truly value your recommendation to family and friends. Looking forward to seeing you again soon — thank you for being part of the Cookies family!
June 27, 2025