“Happened to be in town, looked up who was open, and had the best google review. Wasn't expecting super personal service because it was 4/20 and they were SLAMMED. BUT. The budtender who helped me (I wish I got her name) made me feel like I was the only person there while she helped me. Her selections (I asked her to pick out things that she thought were legit) were ON POINT. I will definitely find a way back ”
Thank you so much! We appreciate the great feedback. As you saw, 4/20 can be crazy and it means a lot that you felt both appreciated and not rushed. We will make sure our budtenders hear this feedback too because their efforts matter so much! We are also glad you enjoyed your purchase. We hope to see you again. ; )
“What's up fellow stoners, this is your boy Wildbill giving a shout out to GM Jhon and his team at Apex in Moses Lake. Great products and outstanding customer service! Didn't catch the budtenders name but he hooked me up with a great promo on gorilla glue #4 (fire!)and they have many others! Im in there all the time. Go to them for all your cannabis needs. You won't be disappointed.”
We love your review and enthusiasm. Yes, John is awesome and leads a great team who love cannabis and sharing it with others. Thank you so much for taking the time to write this fun review. We appreciate it.
“great location i had had many great transactions but today i went in at 9:40 and i got helped by longmire dont know his first name horrible service dont want to be helped by him ever again i belive his name is mark i dont agree with bad service only beacuse your 15 min away from closing total bs!!!”
Thank you for taking the time to review. We are glad that you like our location and that you have had many great experiences before. Regarding the rest of your review, we would love to have the opportunity to visit with you in person and learn more about this situation. We pride ourselves in excellent customer service and we would never want to convey what you described. If you are willing, please call or text our GM John Wilson at 509.770.1343. He is a great listener and would appreciate the opportunity to visit with you.
“Their buds are fire! I was impressed with blue roots and their thc infused lemonade drinks. Services lagged tho. I stood there, ready for about 8 minutes before I got helped. I would go again if I'm ever in the area”
Hello, Thank you very much for taking time to write to us. We are glad to hear that you enjoyed the flower and the drinks. We were super disappointed to hear that you had such a wait. We work hard to make sure we staff appropriately. We would like to have the opportunity to visit with you if you are willing. Our GM is John Wilson and his cell number is 509.770.1343. If you would be willing to give him a call, we would love to learn more from you so we can address the issue and make the customer experience the best possible. John would like to listen and do what we can to make this right with you. Again, many thanks for your time and review.