Substance - Division Reviews

  • “This is by far one of the best places I have been to in about 3 years in both southern California and Oregon I would definitely recommend anyone to at least try this place out I will be returning shortly”

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    Comment from Substance - Division

    Thank you for the very kind words. We want everyone to have a great experience with us, whether they are new to cannabis stores or have been to many like yourself. We're delighted you consider us to be so pro!

  • “I liked the dumbcane plants Bloom Well had when waiting rooms was a thing, now I enjoy browsing the glasswork for sale. The staff is friendly and engageing while answering all of my questions. Got some very tasty edibles what more can I say.”

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    Comment from Substance - Division

    Thanks for the positive feedback. We continue to broaden our edible selection with craft made products, and just added 5 more treats to the lineup. We hope to see you again soon.

  • “There are only two dispensaries in town that I will go to and Bloomwell is #1 The entire crew there is always so welcoming and so helpful! Grace is absolutely incredible and perfect! And Mitch and Kevin are both so awesome and are so knowledgeable! I wish I could give everyone there a shoutout because they all rock! Definitely one of the bestest most awesomeness cannabis markets in town! ”

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    Comment from Substance - Division

    Thanks for the support. We are proud of our staff members, and appreciate all our awesome customers.

  • “I have been coming here for over a year, major staff turnover and horrible service. On at least a half dozen occasions I was the only customer in the building and waited 5 minutes or more to be called while some employee was farting around in the back.”

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    Comment from Substance - Division

    Thank you for sharing your experience with us. We certainly apologize if you were not recognized and treated with respect and dignity in our environment. Staff distractions happen on occasion, and it's inevitable that we fumble a customer service encounter. We shall forward your feedback to our entire crew as a reminder to be attentive. Our staff can see clients from "the back," so it surprises us to hear that you weren't acknowledged immediately upon entering our premises -- especially on a 1/2 dozen occasions. We make every effort to make eye contact and to greet our guests graciously. We also do "busy work" at the front desk, so it's rare during a slow time to have crew members in the back at all. We have dismissed any irresponsible staff members ages ago, and have most of the same staff members on hand since we opened years ago.

  • “Worst place in bend. Never been treated like absolute trash inside a dispensary till I came to this place. Had a great selection of cbd but you can count on me never coming back due to the customer service.”

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    Comment from Substance - Division

    Thank you, izymark for giving us direct and honest feedback. It's rare that we have a client who is so irate or poorly treated. It would help us tremendously to understand the circumstances behind your review. If we know what happened, we can certainly apologize for any mistreatment, disrespect, or misunderstanding. I'm not sure if there's a way you can email us directly about the incident via Leafly. I'm the proprietor who is responding now, and can be reached directly at 541-999-3051

  • “good selection of products.”

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    Comment from Substance - Division

    HI bronat1. We try and have a great variety of everything for everybody. It drive's our Inventory Manager nuts to have to manage so many brands, products, and price points -- but that's our headache for your benefit.

  • “love it ”

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    Comment from Substance - Division

    Hi tanz420. We love it that you love it.

  • “You guys price the concentrates way too high! The Hush shatter is mediocre at best definitely not worth a 6 dollar price mark up.”

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    Comment from Substance - Division

    Since we don't make our own extracts and buy them from licensed Processors whose production and testing costs have soared, our prices reflect that new reality. The HUSH extracts have been on promotion -- tax inclusive pricing -- since Feb 23 when White House Press Secretary Sean Spicer made comments about federal enforcement. We change our promotions from time to time, and now the HUSH extracts are $5 off each when 3 are purchased ($15 off total), or 15% off on Wax Wednesdays. We hope you understand that our costs and prices fluctuate. We try and have a tremendous variety of everything available; there are presently 3 dozen shatters on our shelves (more than what our Leafly menu reflects) from BHOmchelly's, Claywolf, Cultivated Industries, Dab Society, NW Kind, and Original Extracts.

  • “Wonderful, helpful employees. Huge selection of disposable cco cartridges! Daily specials help save me money.”

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    Comment from Substance - Division

    Hi JulieW13. We're thrilled you enjoy our cartridge variety, and daily deals too. We look forward to seeing you lots!

  • “I can't believe its taken me this long to find them. im a medical patient and have been to many places. the quality of their bud is untouchable, no others compare.”

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    Comment from Substance - Division

    Hi Crystalstutu, We're glad you finally found us. We have great relationships with farmers all over the state, and are lucky to have a ton of quality bud -- indoor, greenhouse, full sun, Clean Green Certified, etc. We bring out fresh strains every few days, so please visit us again soon (and often!).