Substance - Division Reviews

  • “Interesting little set-up they have going! I was visiting from out of town and i don't know if they were having an off day or what but everything my budtender was recommending me, they were out of. He also didn't seem too comfortable selling the product either. A lot of awkward looks back and forth and trying to find something else to try. Ended up leaving with only one gram of Grape Krush. I would recommend if you guys are out of something maybe put the sniff jars away. It was also weird how my budtender had to leave the counter every time to go check on the other side where the other two stations were and all the product. Seemed like a lot of wasted time for him to run back and forth. On the plus side he did give us 10% off for them being out of so much.”

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    Comment from Substance - Division

    Hi there, we're sorry to hear that you had a less than stellar experience when you came in. Like you said, it's a little set-up over here, which means sometimes we're cramped for space! Good news is we're working on a re-model for that shop so everyone has a little more elbow room. It sounds like you caught us on an off day as far as our stock goes and, unfortunately, that happens sometimes. We've got a new (much more spacious) shop on the North side of town right next to Jimmy Johns on Empire. We'd love it if you gave us a second chance. Thanks for your feedback!

  • “Hannah was great and suggested products to us that we ended up purchasing and really enjoying.”

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    Comment from Substance - Division

    Awesome! We love hearing about our customers trying new things and loving them. Thanks for the kind words!

  • “great place, friendly atmosphere, daily specials, military discounts, my favorite shop”

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    Comment from Substance - Division

    Thanks for the kind words!

  • “it's a nice dispensary ”

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    Comment from Substance - Division

    Thank you!

  • “There are a very select few dispensaries in Bend, that 100% keeps me satisfied upon every visit, this is definitely one. I rarely smoke flower anymore due to such a high tolerance, concentrates are far more efficient. Literally every strain of flower I've purchased has been some of the strongest and most perfectly grown I've ever had. Give em a visit, they kill it from concentrates to flower, and he crew are awesome as fuck. Thanks Bloom Well!”

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    Comment from Substance - Division

    Thanks so much! If it's concentrates you're after...we've got NW Kind on sale right now...25-50% off!

  • “This is by far one of the best places I have been to in about 3 years in both southern California and Oregon I would definitely recommend anyone to at least try this place out I will be returning shortly”

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    Comment from Substance - Division

    Thank you for the very kind words. We want everyone to have a great experience with us, whether they are new to cannabis stores or have been to many like yourself. We're delighted you consider us to be so pro!

  • “I liked the dumbcane plants Bloom Well had when waiting rooms was a thing, now I enjoy browsing the glasswork for sale. The staff is friendly and engageing while answering all of my questions. Got some very tasty edibles what more can I say.”

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    Comment from Substance - Division

    Thanks for the positive feedback. We continue to broaden our edible selection with craft made products, and just added 5 more treats to the lineup. We hope to see you again soon.

  • “There are only two dispensaries in town that I will go to and Bloomwell is #1 The entire crew there is always so welcoming and so helpful! Grace is absolutely incredible and perfect! And Mitch and Kevin are both so awesome and are so knowledgeable! I wish I could give everyone there a shoutout because they all rock! Definitely one of the bestest most awesomeness cannabis markets in town! ”

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    Comment from Substance - Division

    Thanks for the support. We are proud of our staff members, and appreciate all our awesome customers.

  • “I have been coming here for over a year, major staff turnover and horrible service. On at least a half dozen occasions I was the only customer in the building and waited 5 minutes or more to be called while some employee was farting around in the back.”

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    Comment from Substance - Division

    Thank you for sharing your experience with us. We certainly apologize if you were not recognized and treated with respect and dignity in our environment. Staff distractions happen on occasion, and it's inevitable that we fumble a customer service encounter. We shall forward your feedback to our entire crew as a reminder to be attentive. Our staff can see clients from "the back," so it surprises us to hear that you weren't acknowledged immediately upon entering our premises -- especially on a 1/2 dozen occasions. We make every effort to make eye contact and to greet our guests graciously. We also do "busy work" at the front desk, so it's rare during a slow time to have crew members in the back at all. We have dismissed any irresponsible staff members ages ago, and have most of the same staff members on hand since we opened years ago.

  • “Worst place in bend. Never been treated like absolute trash inside a dispensary till I came to this place. Had a great selection of cbd but you can count on me never coming back due to the customer service.”

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    Comment from Substance - Division

    Thank you, izymark for giving us direct and honest feedback. It's rare that we have a client who is so irate or poorly treated. It would help us tremendously to understand the circumstances behind your review. If we know what happened, we can certainly apologize for any mistreatment, disrespect, or misunderstanding. I'm not sure if there's a way you can email us directly about the incident via Leafly. I'm the proprietor who is responding now, and can be reached directly at 541-999-3051