Substance - Division Reviews

  • “Very cool store design. Super friendly staff. Only downside is limited parking. ”

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    Comment from Substance - Division

    Hi carafnparrish, Thanks for acknowledging our thoughtful store layout; we even have plans to update our interior to improve the client experience further. Perhaps you were visiting on a particularly busy day, or when there was an all-hands staff training. We have about 15 parking places available, so there's generally not any parking issues. We have discuss the matter with staff, who now park off-site, and are starting to ride their bikes now that the weather has finally perked up.

  • “As a new client I was in and out within minutes. No long wait, friendly knowledgeable staff and great product. ”

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    Comment from Substance - Division

    Hi aishaali83, We don't think clients should wait long either, and have designed our operations to eliminate the wait. We pre-package our cannabis for quality assurance and speed of service. Instead of watching staff members weigh product (which can indeed be fun), we feel it's better to spend those 80 hours a week behind the scenes so clients can get on with their day. We also offer pre-orders via our website for folks who are short on time.

  • “I love this place. the people are great and it is always fully stocked!!”

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    Comment from Substance - Division

    Hi highdesertcrazy, We love that you love us! We take pride and having a diverse selection of everything -- product breadth and depth in every category. It amazes us how many wonderful products and producers are available to us, and our staff loves sharing that variety with our clients.

  • “first time In today, great selection of meds. and I was happy I got 10% off for being my first time in. I'll be back!”

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    Comment from Substance - Division

    Thanks for coming in rileyrr420. We look forward to seeing you again soon.

  • “I like to stop here when I'm passing through town. Great Service and Great People.”

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    Comment from Substance - Division

    Thanks for stopping by Kitkagirl. Perhaps you can hang out and stay a while...!

  • “If this place was a woman, id go down on her for days! 175 dollar ounce after tax and its straight fire. I honestly can't afford much more than that a month so please don't change a thing...this is Oregon afterall, not the god damned Hawaiian black market!”

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    Comment from Substance - Division

    Thanks Angryhippo for the open and honest feedback. We try and have a diverse range of products for everybody and every budget.

  • “First thing I noticed was Bob Marley playing once I walked in, making for a great atmosphere and good vibes. The budtender was very knowledgeable and helpful, I was looking for high cbd strains which they had several of. Overall my favorite shop in bend. Would recommend to anyone in town.”

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    Comment from Substance - Division

    We think high CBD options are important to have -- flower, edibles and extracts -- so we stock many varieties across all categories. We look forward to seeing you again soon, and often!

  • “This is my favorite dispensary in bend. Fast service, friendly staff and you can't beat the deals they offer. Would recommend to anyone in the Bend area ”

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    Comment from Substance - Division

    Thanks Rumpler for the kind words. We recognize that people in Bend have a lot of choices -- we're glad you choose us!

  • “My favorite dispensary in Bend. The employees are genuinely nice people to talk to and make you feel like you can ask them anything! They have a really nifty points system going on as well. Affordable, great quality, local grown bud.”

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    Comment from Substance - Division

    Thanks for recognizing how we're different from other shop in town. We try and represent family farmers from around the region and state, with share our passion with others who are also nice!

  • “Love coming here ever since I first got to Oregon. My favorite place to go. Always great prices and friendly service. Always helping me save $$ too. Really just ask around great place. I brag and spread the word daily. :)”

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    Comment from Substance - Division

    Thanks so much Mrs.Howard1417. We appreciate the kind words, and we're totally ok with braggadocio.