Substance - Division Reviews

  • “super awesome shop. service is great. product selection is the best i've seen in town. i go out of my way for my visits, and it's totally worth it. my nearby shops take forever and don't have the goods.”

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    Comment from Substance - Division

    Thank you katy541 for the kind words and for traveling out of your way to come see us. Your the best!

  • “Been having more and more bad experiences here lately, which is unfortunate as this place is usually one of my go-to dispos. The last 3 times I've been in, the budtender has tried to charge me sales tax despite my OMMP status. It's uncomfortable having to constantly correct someone on something that's really simple and that they should have down by now. Last visit: jar says $10, budtender says my total is $15. Hand them $15, scratching my head, and say, "why would the jar say $10 if it's $15?" He goes and gets me $2.50 change. I then had to speak up again to remind them that I'm exempt from the sales tax before finally getting my full $5 back. Same night, just prior, reeeally creepy, dirty guy hanging around back of shop approaches me immediately as I'm getting out of my car and tries to give me $20 so I can go in and buy bud on his behalf. BIG NO NO. Made me incredibly uncomfortable. Another customer and I both alerted the staff of this, and they proceeded to do...absolutely nothing about it. That just isn't safe Bloom Well! Shame to have to leave this review because I like the product they source so much. It's just getting to be a pain to have to deal with their staff. Also, the flower prices are ridiculous. Upwards of $12/g for outdoor that doesn't even test well..? Robbery...”

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    Comment from Substance - Division

    Thank you tremendously Patient96 for bringing all of these matters to our attention. We have forwarded your review to our entire staff for discussion. Feedback is important to us -- positive and negative -- and we shall follow up with all our staff members to address your many concerns. We want all our patients to feel safe and comfortable, and to have an enjoyable experience every time they visit. We work hard to develop relationships with indoor and outdoor gardeners from around the region and state -- and share the fruits of their labors with our guests. We do indeed have outdoor cannabis, which comes from a Clean Green Certified farm and that won cannabis competitions for quality (not test results) on the floor at $12/g. A quarter of that $12/g product costs $66 or $9.43/g. We also have sungrown flower on the shelf at $6, $7 and $8 a gram, again with breaks at 3.5g and 7g. So, hopefully, there's something for every budget; nobody should feel taken advantage of. Our point of sale system should not be charging a tax for OMMP sales; please let the front desk know about the tax incidents so they can examine your account status. It's a matter of checking the correct boxes in our software system, or selecting the proper dropdown menus. Perhaps someone made an error when you were originally checked in. Again, we aspire to make our guests feel comfortable and appreciated -- not the opposite.

  • “extremely helpful and made me feel at ease when selecting a product to use for my specific needs.”

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    Comment from Substance - Division

    Thanks for the feedback ZombieMonkey. It can be challenging to help clients find products that meet their expectations. Everyone is so unique, and different products effect people differently. We sure do try, and we hope your selection was suitable.

  • “I live locally and this is by far my favorite dispensary in the area after visiting quite a few. Their staff is more knowledgeable than the competitions and this is definitely the spot where fine quality meets reasonable prices.”

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    Comment from Substance - Division

    Thanks for your support, Neurorat. We're glad you have positive experiences at Bloom Well. There's a lot for us to learn and share; we value your feedback and insights too. Keep telling us what you like (in the shop or online) and we can communicate that knowledge to our staff and other clients.

  • “This place is awsome. Only place I had to go to in bend late at night”

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    Comment from Substance - Division

    We welcome you AlyssaZaste0816 early or late! Thanks for coming in whenever you can.

  • “10/10 - top notch service, buds and babes. keep it up Bloomwell!”

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    Comment from Substance - Division

    Thanks for the complement TJ707. We're passionate about cannabis, and people too. Our bright, shiny staff welcomes you back again soon.

  • “Best place in the city”

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    Comment from Substance - Division

    Thanks 420DarkSouls! Thanks for coming through, see you soon!

  • “This shop carries the widest variety of CBD strains with the least amount of THC out of any other dispensary in town! Being someone who doesn't like to feel "high" I really appreciate the fact that they carry so many strains with such low THC (less than 1%) I am loyal to this shop and will forever love them because of it!!!”

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    Comment from Substance - Division

    Thank you Medicinialqueen! We try to have a wide variety in stock at all times. We rotate strains frequently so keep checking back for different options. See you soon!

  • “Was my first time going to this Dispensary was very nice and good meds the only weird part was they had different sections for flower and concentrate so before you walked walked in you got to tell them if you were there for flower or concentrate which I think is none of their business didn't get anything for free and for being an OMMP member I would have thought I would have got something but I didn't my friend just when yesterday and he was a first time patient and he got a free pipe I had to travel pretty far just to go over there what a waste”

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    Comment from Substance - Division

    Our staff member was likely trying to expedite your experience, by asking if you were seeking bud or extracts, or both. They were not likely trying to invade your privacy, rather get you checked into the best spot for you sooner. At the time of your visit, we did indeed have different workstations -- our attempt to better serve clients -- and we had a dedicated OMMP station. Now we have all products available at all stations. And as far as you not receiving a free gift as a new clients, well mistakes do happen, and we would be happy to honor you with a new client promo, should you be willing to come in again. Sorry you weren't made to feel special. Our goof up.

  • “Returned to rec weed after MANY years, very nervous! Was greeted and ushered in very quickly. They didn't snicker at all my questions, found to be very patient and informntive. Will for sure return. Many thanx!”

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    Comment from Substance - Division

    Hello ElderH. Thanks for coming by and checking us out! We strive to provide safe access to cannabis in a totally judgment free environment and will field any question, big or small.