Substance - Division Reviews

  • “Purchased a CO2 company pen for 18, 1 gm cartridge of Girl Scout Cookies X Cannatonic for $40 and a balm for my eczema for $70. Got home and saw my receipt. No returns on any agriculture products including lotions and balms! Budtenders are fantastic and super good listeners. ”

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    Comment from Substance - Division

    Thank you nrbecker for shopping with us. We would love to hear your opinion next time you see us.

  • “Fantastic place to buy cannabis, recently moved from New Mexico and due to the recent arrest of El Chapo my weed connection was thwarted. When I got to Bloom Well I had been to most dispo's in town and right away knew this one was the absolute shit. People were super chill and helpful, its always nice to have some random bs conversation with a stranger who sells you pot! Other places just hire smoking hot ladies to bamboozle you into buying something you didn't want, you leave borke and broken hearted :(. Not at bloom Well and for that we thank you”

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    Comment from Substance - Division

    Hey, lars420 thanks for sending us good vibes. We are stoked that you like all of our cannabis goodness!

  • “Bad experience with flower smelling of mold. Called in to say 'hey you might want to check your stock' and the reply was 'yeah ok'. Then I found the packaging my flower came in and it smelled of mold too. Took it back and was told that some people like it and it was just my nose because the labs results were clean. Can't argue that BUT the flower was pre-packaged and sealed, and that bag stank. Well I've only been consuming cannabis for 30+ years and the ONLY flower I have had that smells of mold is flower that had mold. Med patients beware.”

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    Comment from Substance - Division

    Thank you BendDabber for expressing your concerns. All of our cannabis is stored in dry, dark and cool areas and has to be tested for mold spores by a state sanctioned lab, prior to in house packaging. There are a few terpenoids that are reminiscent of musky, even moldy, plant material, and can lead one to believe there may be mold present. All things aside, we should still strive for our best customer service, regardless of the issue and will continue to improve our service as issues arise. Thank you for your feedback, and do feel free to request the full test results when purchasing flower in the future.

  • “Decent selection, and the bud-tender I talked to was extremely helpful and knowledgeable! I suffer from insomnia, and he helped set me up with a great combo of CBD capsules and a hard-hitting indica. Would recommend!”

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    Comment from Substance - Division

    Thanks Beerblebrox for checking out our shop! We are glad we could help point you in the right direction! Rest well!!

  • “super awesome shop. service is great. product selection is the best i've seen in town. i go out of my way for my visits, and it's totally worth it. my nearby shops take forever and don't have the goods.”

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    Comment from Substance - Division

    Thank you katy541 for the kind words and for traveling out of your way to come see us. Your the best!

  • “Been having more and more bad experiences here lately, which is unfortunate as this place is usually one of my go-to dispos. The last 3 times I've been in, the budtender has tried to charge me sales tax despite my OMMP status. It's uncomfortable having to constantly correct someone on something that's really simple and that they should have down by now. Last visit: jar says $10, budtender says my total is $15. Hand them $15, scratching my head, and say, "why would the jar say $10 if it's $15?" He goes and gets me $2.50 change. I then had to speak up again to remind them that I'm exempt from the sales tax before finally getting my full $5 back. Same night, just prior, reeeally creepy, dirty guy hanging around back of shop approaches me immediately as I'm getting out of my car and tries to give me $20 so I can go in and buy bud on his behalf. BIG NO NO. Made me incredibly uncomfortable. Another customer and I both alerted the staff of this, and they proceeded to do...absolutely nothing about it. That just isn't safe Bloom Well! Shame to have to leave this review because I like the product they source so much. It's just getting to be a pain to have to deal with their staff. Also, the flower prices are ridiculous. Upwards of $12/g for outdoor that doesn't even test well..? Robbery...”

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    Comment from Substance - Division

    Thank you tremendously Patient96 for bringing all of these matters to our attention. We have forwarded your review to our entire staff for discussion. Feedback is important to us -- positive and negative -- and we shall follow up with all our staff members to address your many concerns. We want all our patients to feel safe and comfortable, and to have an enjoyable experience every time they visit. We work hard to develop relationships with indoor and outdoor gardeners from around the region and state -- and share the fruits of their labors with our guests. We do indeed have outdoor cannabis, which comes from a Clean Green Certified farm and that won cannabis competitions for quality (not test results) on the floor at $12/g. A quarter of that $12/g product costs $66 or $9.43/g. We also have sungrown flower on the shelf at $6, $7 and $8 a gram, again with breaks at 3.5g and 7g. So, hopefully, there's something for every budget; nobody should feel taken advantage of. Our point of sale system should not be charging a tax for OMMP sales; please let the front desk know about the tax incidents so they can examine your account status. It's a matter of checking the correct boxes in our software system, or selecting the proper dropdown menus. Perhaps someone made an error when you were originally checked in. Again, we aspire to make our guests feel comfortable and appreciated -- not the opposite.

  • “extremely helpful and made me feel at ease when selecting a product to use for my specific needs.”

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    Comment from Substance - Division

    Thanks for the feedback ZombieMonkey. It can be challenging to help clients find products that meet their expectations. Everyone is so unique, and different products effect people differently. We sure do try, and we hope your selection was suitable.

  • “I live locally and this is by far my favorite dispensary in the area after visiting quite a few. Their staff is more knowledgeable than the competitions and this is definitely the spot where fine quality meets reasonable prices.”

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    Comment from Substance - Division

    Thanks for your support, Neurorat. We're glad you have positive experiences at Bloom Well. There's a lot for us to learn and share; we value your feedback and insights too. Keep telling us what you like (in the shop or online) and we can communicate that knowledge to our staff and other clients.

  • “This place is awsome. Only place I had to go to in bend late at night”

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    Comment from Substance - Division

    We welcome you AlyssaZaste0816 early or late! Thanks for coming in whenever you can.

  • “10/10 - top notch service, buds and babes. keep it up Bloomwell!”

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    Comment from Substance - Division

    Thanks for the complement TJ707. We're passionate about cannabis, and people too. Our bright, shiny staff welcomes you back again soon.