Substance - Division Reviews

  • “Was my first time going to this Dispensary was very nice and good meds the only weird part was they had different sections for flower and concentrate so before you walked walked in you got to tell them if you were there for flower or concentrate which I think is none of their business didn't get anything for free and for being an OMMP member I would have thought I would have got something but I didn't my friend just when yesterday and he was a first time patient and he got a free pipe I had to travel pretty far just to go over there what a waste”

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    Comment from Substance - Division

    Our staff member was likely trying to expedite your experience, by asking if you were seeking bud or extracts, or both. They were not likely trying to invade your privacy, rather get you checked into the best spot for you sooner. At the time of your visit, we did indeed have different workstations -- our attempt to better serve clients -- and we had a dedicated OMMP station. Now we have all products available at all stations. And as far as you not receiving a free gift as a new clients, well mistakes do happen, and we would be happy to honor you with a new client promo, should you be willing to come in again. Sorry you weren't made to feel special. Our goof up.

  • “Returned to rec weed after MANY years, very nervous! Was greeted and ushered in very quickly. They didn't snicker at all my questions, found to be very patient and informntive. Will for sure return. Many thanx!”

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    Comment from Substance - Division

    Hello ElderH. Thanks for coming by and checking us out! We strive to provide safe access to cannabis in a totally judgment free environment and will field any question, big or small.

  • “Great location. Staff seemed overal pleasant. good choice of flower. I would def return. ”

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    Comment from Substance - Division

    Hey, thank you Pufforegon1! We are always rotating our selection and it changes almost on the daily, so keep checking back for new flower!

  • “This appears to be a nice place and the menu looks like a very nice selection. Unfortunately, they want to record too much personal info. By state regulations all that is needed is DOB, amount sold and what was sold. Unfortunately, they want name as well and many of us do not want to be put into a database for various reasons. Hopefully, they will update their policies.”

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  • “pretty chill spot. I never venture out of my top dispensaries but decided to give this one a try. was checked in and taken to the back quickly for a mid satuday. Was presented with a variety of different strains, and overall was veryyy happg with my choice. Def will be coming back to try new strains.”

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    Comment from Substance - Division

    Glad to hear you enjoyed your experience with us Ebf! We are always bringing in new strains an we rotate frequently so swing through again and check out our fresh supply!

  • “Friendly and professional! Clean and quality dispensary! I loved the Tangie Dream wax I got! A super relaxing, all is well in the world feeling with the Tangie dab from Phantom Farms! ”

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    Comment from Substance - Division

    Thanks, katgreenlove! We're happy that the Tangie Dream works for you! We always have new dabs rolling in, so keep checking back for more awesome stuff!

  • “It's been a while since I visited, and I'm thoroughly impressed with their product variety and good value. The place was really comfortable and the staff was really friendly and helpful. If they couldn't answer a question, they asked a co-worker or looked it up.”

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    Comment from Substance - Division

    Bendbudguy, we're impressed that you're impressed! Thank you! We try to maintain our focus on providing the best customer service and promoting education and awareness for our cannabis customers.

  • “I really appreciated their showcase setup. It is easy to view the products and the staff are very friendly and seem to know their products fairly well. However I do have a negative note and this is not reflected on the dispensary or operation. I recently bought Trainwreck from 3 different dispensaries in Bend. It had to all come from the same grower. No floral flavor which is trademark to the strain. Very low potency. It tasted like stale hay and I think the dispensaries got the short end of the stick on this batch that was sold in the area in February.”

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    Comment from Substance - Division

    Thank you for commenting, JohnDayJ. We're sorry to learn about the Trainwreck. Like any perishable product, quality can vary. Hopefully, your next purchase will knock your socks off!

  • “We've been here several times. The quality of flower is on par with every where else, and there is a sizable selection. We love that they always have prerolls! The only downside really is the service. It is hit and miss. Jared is an awesome Budtender; he is knowledgeable, personable and funny. Every other interaction with the staff has left us with a bad taste in our mouths. We go for Jared and joints!”

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    Comment from Substance - Division

    Thanks for the feedback. We strive to provide great products from many diverse farms, and at great service levels. We are sorry to leave anyone disappointed, and welcome all feedback to improve our approach.

  • “First time ever buying from a dispensary and won't be my last! Bought some Blue Dream and Pineapple Express. The staff were very welcoming and friendly. I felt no pressure to buy or ask questions. ”

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    Comment from Substance - Division

    Glad to hear it MastaSorbic. Our idea is that we offer a safe place to explore cannabis in a totally judgment free environment. Glad to hear you felt welcomed! See you next time!