Substance - Division Reviews

  • “On 1st of February I took a tour of some of the local establishments in Bend. When I travel to other places in Oregon my friend and I like to take Dispensary tours. Bloom Well was a very receptive to the customer and its recreational clientele. The OMMP station was in a tight corner but our bud tender worked it well. The selection was not as large but it was good quality. The edibles were displayed in a tight corridor but there were plenty to choose. The store overall was very nice just not one I would frequent if I was in town. I bought Yummy and a candy bar. ”

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    Comment from Substance - Division

    Thanks for the review Ktn66. We strive to be welcoming of all who come though our doors. The OMMP station is a bit cramped and we do what we can with the space. We are always bringing in new stuff and our selection changes constantly.

  • “I give "service" a 2-Star review to a female (with curly, light hair) who was having a (very loud!) conversation to an employee across the room. In fact, it was so loud that we could hear her from outside the room! She wasn't very helpful at all and she couldn't answer barley ANY of our questions about the concentrates, seemed a bit confused (stoned?) and they weren't difficult questions to answer for someone who works there. I saw her there twice and both times, she was just... LOUD! It was very frustrating to us, however, we just excused it as her being a loud person (in an annoying way) and just bought my medicine and got out of there. On the flip side, I give service a 5-STAR review (more if I could!😊) to a VERY HELPFUL guy (with dreads) who was not just laid back and super friendly, but he was SUPER KNOWLEDGEABLE!!! He was extremely helpful on my very first visit, but unfortunately, we haven't seen him there since.😔 On our way out the door, my husband and I both looked at each other and said, "WHOA! HE KNOWS HIS STUFF!" He made us feel really comfortable (I must say, I was a bit nervous to step foot into my very first cannabis dispensary on my very first day. But the awesome "guy in dreads" (is what I'll call him😉) made me feel very comfortable and relaxed. He was honest, sincere, friendly, and helpful beyond words. He helped us understand SO MUCH about how certain strains worked for specific medical issues and any possible side-effects (ie: sleepy, wired, ect.) He spent a good 10-15 minutes with us telling us all about the different strains and how they work. We give this "guy in dreads" 😉 5-STARS TO THE MOON... AND BACK!🌟🌟🌟🌟🌟!!! The outside store front doesn't do the inside justice! As soon as you walk in the front door, you will see the most comfortable couches and chairs that I literally melted into! It was such a cozy, relaxing environment that gives you a warm feeling. The quality and variety of Bloom Well's products are spectacular! I only use concentrates and Bloom Well is the only place I have yet to find that has such a wide variety of both flowers and concentrates for medicinal users (which can be hard to find as medicinal users are exceptionally sensitive to certain strains, therefor, needing a wide variety to experiment with). Bloom Well has it all! That doesn't include all the many different varieties of topicals, edibles, tinctures, you name it, Bloom Well more than likely has it! I noticed a wide variety of people that go to Bloom Well and it actually made me feel a bit more comfortable to see this. From medicinal 80+ year-old couples, to college-aged snowboarders in their early 20s coming back from Mt. Bachelor, to your average, middle-aged business professionals, to severely debilitated people in wheels chairs, to caregivers coming in for a loved one, to your typical, laid back guy that just wants to relax a bit after a hard days work. This was very comforting to me to see such a wide variety of cannabis users. It definitely helped me to understand how the judgmental, stereotypical people are WAY off target. Seeing such a wide variety of users taught me so much. This experience also helped me understand the importance of this medicine and how it helps so many people in their own, individual way. If you live in Central Oregon and had never been to a dispensary before, Bloom Well is a very trusting company to use. I was born with a rare genetic condition and have been suffering most of my life, despite pharmaceuticals... until I finally bit the bullet and decided to get my MM card and try cannabis for my pain, nausea, discomfort and it even helps with anxiety. Now, every 1-2 weeks, I've been going to Bloom Well for concentrates, cartridges, and vaping accessories for almost a year now. I'm not stuck in bed nearly as much as I used to, and it gave me my appetite back! Although I'm still slightly underweight, I'm finally able to enjoy food once again which, in turn, gives my body more energy. Bloom Well has truly given me my life back! I can finally enjoy the beautiful outdoors Central Oregon has to offer! Bloom Well, heal well, and live well!🌱”

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    Comment from Substance - Division

    Thank you for the comment Patient! We have had some trouble with noise levels seeing as its such a small space. We have been sound proofing so its not so loud in here. Jesse (guy with dreads) is a fantastic Budtender, and we truly think that having such a wide variety of consumers is one of the many things that is breaking down stigma. Glad to hear we have been there for you! Now get on outdoors and enjoy what Central Oregon is all about! :)

  • “Really Nice People, Excellent Service... Great Place with Fairly Large Variety of Flower and CO2 Oils. Thanks ”

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    Comment from Substance - Division

    Thank you for your feedback, CE6. We try to keep our little place packed to the gills with a wide variety of items for every kind of customer.

  • “this place has it down!!! these guys know their Cannabis, plenty of flower and now they have some terpsauce, the most flavorful concentrate in bend ”

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    Comment from Substance - Division

    Thanks, Islandlabsllc. We're always taking in new product to throw down for our customers to try. We're happy that you're happy!

  • “BloomWell was the first dispensary I got flower from, which keeps me going back. Great prices for flower with lots of selections and range of THC percentages. Great edible selection too. I believe BloomWell has one of the largest concentrate selections and do not carry one specific line. Very friendly staff that make medical patients feel special; they have a medical only station so the wait time is lower. (Though waiting is common at BloomWell and sometimes upward to 10 minutes. They are that busy at times.) Regardless of waiting more often, I still go back because they have great prices, service, and do care for the patient. They make sure you are getting the proper treatments for your medical needs.”

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    Comment from Substance - Division

    Thanks Lyvvy for the feedback. We try and represent the entire cannabis community -- farming families, hash, oil and edible makers -- with a broad selection of their product offerings. We care a lot about our staff and invest in their training; glad to hear that their concern and compassion for our clients shows.

  • “Our favorite dispensary in Bend. The people are always friendly and knowledgeable. Good vibes, never waited for more than 5 minutes to go back. Love BloomWell ”

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    Comment from Substance - Division

    Hey Allybreezyy, thanks for the good word, love the feedback. We strive to be informed and up to date and love to share that knowledge with everyone in our community. See you again soon!

  • “I pulled a second label off the prepackaged 1gram bags I purchased revealing a different strain name with a lower THC percentage.”

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    Comment from Substance - Division

    Thanks for reaching out and sharing your experience with us. At Bloom Well, we are very environmentally conscious and try and minimize waste as much waste as possible. When we do weigh-outs, we pre-sticker bags. If we don't use all the bags, we simply save it and add a sticker for a different product weigh-out. We have tried scratching out the old info with a Sharpie marker but it shows through the fresh sticker. And when we try and peel the sticker off the bag, it shreds the sticker. We feel pre-weighing is the most hygienic manner in which to handle cannabis. Clients have the quality assurance that cannabis was handled only once from when we take the product into our inventory and sell it to clients; it's never touched by bud-tenders or anybody else. We then nitrogen pack and heat seal the product for freshness. Nobody does this but us. Sorry about your perception of a sticker mixup or changeup. It was, quite simply, an intentional re-labeling of a gram bag.

  • “This used to be a good dispensary for OMMP customers. Lately with all the new customers it seems like they are focusing more on the sale of flower. There OMMP inventory gets smaller and smaller all the time. Will probably look for a better one for OMMP.”

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    Comment from Substance - Division

    Thanks for the comment. Please let us know what we're missing! We just reviewed our inventory and see 88 different concentrates -- CO2 extracts, live resins, ice wax, dry sift keif, BHO, PHO, RSO. We have 92 edibles -- chocolates, truffles, lozenges, taffy, trokies, drinks, tinctures, syrups. For a shop with a small physical footprint, we take great pride in having the most diverse product lineup and best branded products from around the region and around the state. We take our customers opinions seriously, and would like to know what we're missing.

  • “The staff is very knowledgable about the product, very friendly and always helpful. The prices are outstanding and the bud is great. One of my favorite shops in town ”

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    Comment from Substance - Division

    We're one of our favorite shops, too! Really though, we do invest in staff training, and expect our crew to be knowledgeable about human anatomy, plant botany, and all the flowers, concentrates, edibles and topics we carry. We're not afraid to say "I don't know" and are willing to research answers. There's some much to learn.

  • “Super awesome place! My new favorite! The staff is super friendly and knowledgable! I don't have a lot of money right now and I can always find an awesome deal for meds at Bloom Well. I highly recommend it and can't wait to get some money and give it to them!! ”

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    Comment from Substance - Division

    We will take it any way you can bring it. Tell your friends that debit/credit is welcome.