“Ordered a week ago, 3 days later, they send me a reimbursement notice, and claimed that there have been some delivery issues resting with Canada Post. They asked to put in another order with the same amount...Guess what, they did it again, and 2 days later, nothing sent out (just the Canada Post tracking number, where you can read on their website "Electronic information submitted by shipper" for days, with no updates). I did not receive any reimbursement notice this time yet, just the same copy past answers as for their first screwup like this one: "What we've been finding is that sometimes Canada Post takes some time to update their system for some reason. Rest assured that your shipment was sent out on the day that we printed the label." If it was the case, 1-I should receive it days ago and 2-You did not have to cancel the order only 3 days later, I never requested it.
Chat support is very fast, kind and polite people works there, but unhelpful when you have a problem similar to mine, they will just tell you exactly what you want to hear, the copy past way.
It's a frustrating experience, a big waste of time, I hope that the order will arrive one day, but I don't expect it any more.”
Sorry about your experience but we did get backed up by the long weekend with Canada Post being closed. Could you please email your order number to email@example.com so that I may take a look at what's going on with your tracking? Thanks !
Best Regards, Rina
Hi Zzonge, we have already reached out to you directly to resolve your complaint. We ALWAYS make sure each and every customer is looked after and we will continue to do so. If you have any further concerns please let us know and we will be happy to look into that as well.
Hi there, sorry to hear that your experience with our live chat wasn't a great one. We strive to provide our customers with the best customer service in the industry. We have 24/7 live chat agents on call at all times and our average response time is 2 mins. We know we need to do a better job in the specific product knowledge department of our live chats and there is always more work that we can do to make things better and will continue to push to do more in this area. In terms of pre-sales questions and order status updates our Live Chat agents are great! I'm not sure what you mean by sabotaging orders. Could you give me your order# please so that I may look into this for you? You can reach me directly anytime at rina@firstname.lastname@example.org and I'll be happy to look into your concern directly and promptly.
“Most of the time their great . I've ordered once a weeks since May and now this week I have my third mail screw up. Says they made label and been like it for two days the last two times this happened . they didn't send it out . like I had said and now this time I'm getting same run around just wait and see if it comes and it's Canada posts fault. But just like I said before this happened twice before and they ended up admitting they were at fault . I got my orders shortly after but I order to make sure I have enough and this makes me go with out or to go else where till it's resolved. Just stop blaming Canada post when you know it's your screw up. The weed should be rated better in my opion some aaaaa should be aaaa and so fort.
Depending how this one goes I may try another”
Sorry that you were not completely satisfied with our service. Could I please have your order number so I can look into your order and see what went wrong.
Please email me at email@example.com with your order number. Thank you !
Best Regards, Rina
“This is my 4th or 5th order now and I'm always impressed with the quality, and how fast the package arrives at my door. I've ordered several different strains of Shatter from them and I'm never disappointed. The last shatter I just ordered was called the death bubba shatter. Wow am I ever baked. Hahaha. Great stuff. Keep it up BMWO :) #1 In my books!”
Sorry that you were not completely satisfied with our products. Could I please get your order number so I can look into the strains that you've purchased? Please email me directly at firstname.lastname@example.org
Thank you !