“This is the first and last time ordering from here. I received no tracking number, no confirmation email for order that was placed on June 18th. They shipped my order after I had precisely conform to them that I wanted a refund. Now my money is down the drain. I WANT A REFUND. My item wasn't shipped sent requested. This is the worst site ever”
All June 18th's orders are showing as delivered on our system, what is your order# ? I wasn't able to find any username on our site of Jayyy1995. Please email me directly at email@example.com and I'll be happy to personally look into this for you
“They finally pulled through with my June 10th order that was lost. I never received any tracking number or notification that is was being shipped and then boom one day it just showed up. Pretty crazy how canada post can almost destroy a business. Its not BMWO fault, its all canada post. They have gained my trust back.”
“I've used BMWO for nearing a year and no problem.
last week was the first snag I ever hit and I'm... a bit disappointed with the customer service. created a ticket and no response even beyond 48 hours.
comments seem to hint this was just bad timing so I can roll with that.
I'd still highly recommend BMWO. no question about that, just a minor struggle to get assistance with a lost package. bad luck happens to everyone.”
“Placed an order July 12th, it was one of the many packages that went missing. About a week and a half later I have my replacement package, it took a while but bmwo lived up to their 100% insured policy listed on their website. For everyone waiting on shipments just give it some time, I have an order from another vender that was mailed out Monday morning and according to Canada post it took 4 days to move from Vancouver to Richmond... package was shipped via xpresspost as well so it's not just bmwo that's having issues”
“Not sure what the problem is with BMWO. I ordered from them once before and had a good experience.
Ordered recently and for whatever bizarre reason, they have refused to reply to my requests, were quick to grab the money on Etransfer but that was it.
Its been well over 3 days and still NOT A SINGLE WORD from this company.
Pathetic customer service and it seems like there is something going on there that isn't a good thing.
They are somewhat price-competitive but there are a ton more places out there that respond/delivery the products in a MUCH better way.
My personal opinion is that I won't be shopping here again and I need to tell my bank that I have to reverse the money that was sent to them without any updates or anything...
What a waste ....!”
What requests do you have? What is your order #? I couldn't find any user by the same name you are using on here. Please email me at firstname.lastname@example.org directly and I will be happy to look into this for you. We do price match if you are able to find better prices elsewhere btw. Live chat is a little overwhelmed currently because of issues stated below but they always clear their queue by the end of the night every night because the amount of requests dwindle down by then.
“I have been ordering from this company for a few month now. First couple orders came through and were delivered without any issues. However, I am not sure what went wrong, but the service became, well, not so good. I placed an order on the 6th of June and had to put it in for a total of 3 times before it would actually get shipped... which was on the 21st! I attempted to get help from their customer service numerous times within those two weeks, simply to get told every time "Your item will be shipped today", while it was not. First time I ordered it, package got lost (which was not the first time it happened). Second time, they cancelled my order without giving me any explanation at all.
Above that, majority of the answers I got from their team were nothing more than scripted replies that had absolutely nothing to do with my question/issue.
After having to place my order the 3rd times, the items I originally wanted were no longer available, meaning I had to chose new items where the total balance of the purchase was less than what I paid for the first time I ordered it. Not only I couldn't get what I wanted, but I also lost money... for the second time!
It is unfortunate that the service went from great to, well... not so great in little time, because I truly love their product and helps to ease the pain. But I am not convinced that I am ready to go through this again, considering this was not the first time it happened!”
Yes, I agree. June has been a rough month and in our 2 year history we have never seen a more hectic time. In an attempt to explain, the June 6th and 7th API communication issue between Canada Post and our 3rd party shipping software was what created the initial problem. This was actually a system wide problem experienced by everyone using that software and Canad Post. After that finally got resolved, as many orders went out as timely as possible. Unfortunately, we were hit with a double whammy because starting on the 12th, Canada Post then decided to mark ALOT of packages as undeliverable. Because of that, some very unfortunate customers that actually lost two orders IN A ROW and we ended up reshipping and losing alot of money twice. We are fully living up to our responsibilities and making sure each and every customer gets taken care of.
We are now working through a temporary backlog as a result of the Canada Post re-shipments from then and we have 10 full time live chat agents working 24 hours a day in 5 person 12 hour shifts trying to reduce the more than 1000 live chats currently in queue. Everyone in our packing team and mailing team is also putting 12 hour shifts in until this is resolved and caught up. We are catching up very quickly and we appreciate everyone's patience in the meantime. If anybody can't wait an extra day until this is resolved we are happy to refund you as well
“My package never left the facility, then once getting ahold of "rina" about this situation it still wasn't resolved, now they just took my money and not sending anything. Good to know they have no issue taking peoples money specially when some of us use cannabis for medical reasons. Pretty sad when I have spent hundreds of dollars on this site, won't be anymore! I will be warning the cannabis community about this site.”
Hi Rayjay87, I couldn't find any order under that name but I'll assume you created a different user name for Leafly than our site. We are working through a temporary backlog as a result of the Canada Post re-shipments from June 12th. We have 10 full time live chat agents working 24 hours a day in 5 person 12 hour shifts trying to reduce the more than 1000 live chats in queue. Everyone in our packing team and mailing team is also putting 12 hour shifts in until this resolved. We are catching up very quickly and we appreciate everyone's patience in the meantime. If anybody can't wait and is feeling like they are "being robbed" we are happy to give you a refund as well.