“It was great until this month of june shipping problems happened still waiting on my item that i ordered on june 12th still not shipped they told me to go ahead and put in a replacement order which i did still no news and still not shipped after 10 days... very slow and very bad customer service its starting to be very very sketchy i dont think ill ever recommend this place to anybody”
All of the June 12th orders were reshipped already. Please give me your order # and I'll look it up for you or simply email me at email@example.com and I'll be happy to dig into it for you.
“Waiting for an order since June 6th. Been trying to deal with customer service daily. Will not be using these guys again!
This was my last message to them yesterday which took over three hours to get a response back.
So now I've been shipped two orders,both of which have not shown up to me and the last one has been sitting in the BC post office where they dropped it off on June 14th.
Poor customer service is an understatement! !! Glad there is more than one online dispenser other than buymyweedonline.ca.
If BMWO sees this ,how about you do some leg work regarding these issues.
Hello. I am once again contacting you with regards to order #66719, can you see why this has not been delivered to me . This is getting beyond frustrating”
Could you please email me at rina.buymyweedonline.ca and I will be happy to help you out regarding this issue.
It has come to our attention that there has been some delivery issues resting with Canada Post for some customers on the week of June the 12th. It sounds like you may be one of the unlucky ones that will unfortunately be inconvenienced by this but please rest assured that we will ship your replacement package immediately.
Please just go ahead and put through another order through your account for the same amount as you previously put. If the amount is up to $5 more, don't worry about sending the difference and if your new total is less than the original amount, we will see that and we will credit your account accordingly. After you've put your order through just go to our website and let our live chat representatives know that you've done so. That way, we can go ahead and mark your new order "Ready to ship"
Once received, your order will be processed and shipped out usually the same business day if received early enough in the day.
We apologize for the postal issues and have taken steps with Canada Post to correct the issue and make sure this doesn't happen again. Mail order is certainly not a perfect process but we appreciate your patience and business and are taking responsibility for this issue. Rest assured we will do everything in our power to make this right and to make sure your package is received.
“Many pluses with BMWO!
The products are graded (** to *****) & priced accordingly. There is some good cannabis to be had with the ** & *** products - great for variety & budget.
Minimum order is $50. But spend $99+ and get free shipping. And a free gram. Excellent.
The website has a great inventory feature, so it shows if a product is In Stock or if supply is dwindling (90 grams left countdown). No unwanted substitutions.
Great packaging. Excellent products.
Most of my orders have been flawless.
Only real problem has been communication. Definitely use the chat feature on their website. (Their ticket system should be ignored - it is useless. Email response is often very slow. Use the chat.)”