“Repeat customer, order still not shipped along with others I see from reading recent reviews. Emailed and received multiple tracking numbers, none of which track. Will not recommend and will notify friends via social media to stay away 😕”
“I put my first order through a couple of weeks ago. A few days later my package was sent to the undeliverable mail facility and I contacted customer service right away and they responded within 12 hours. I put in another replacement order (didn't have to pay anything extra) and they shipped it out that same day. Unfortunately there was another issue with Canada Post so after the 3 business I contacted them regarding the order and told them that I would just like a refund. They responded within a few hours and apologized and issued me a refund right away for my $221 that I originally spent. I only gave the quality a 1 star because I unfortunately never got to try the product but I have had friends who have had great products from this company. I am giving them a great review because every time I emailed, I got an email back within 24 hours and once the second package was shipped and not received, they issued me a refund right away. I will definitely be doing business with them in the future once the Canada Post issue has blown over. I see people leaving negative reviews and it's unfortunate because I've heard nothing but good things from friends that have dealt with these guys first hand. Don't let Canada Post ruin your faith in these guys and rest assured if you spent money like I did, you will get your money back. Patience is a virtue. Thanks for everything BMWO and I look forward to future business! :)”
“I really used this site based on other reviews i saw online and i am really disappointed to be honest ... my package was lost and i have sent a couple emails, and spoke with someone on their online chat and still haven't got a straight answer... I would just like to be acknowledged and assured that someone there will help me. Instead of opting for a replacement package I am requesting a refund. It makes me annoyed that they can so quickly TAKE your money but not return it. I am out $110 and left with shady vibes of bmwo”
Hi Natasha, some customers had some issues on June the 12th resting with Canada Post and no delivery. It sounds like you may be one of the unlucky ones that will unfortunately be inconvenienced by this but please rest assured that we will ship your replacement package immediately. Please just go ahead and put through another order through your account for the same amount as you previously put. If the amount is up to $5 more because of out of stock replacements, don't worry about sending the difference and if your new total is less than the original amount, we will see that and we will credit your account accordingly. After you've put your order through just go to our website and let our live chat representatives know that you've done so. That way, we can go ahead and mark your new order "Ready to ship" Once received, your order will be processed and shipped out usually the same business day if received early enough in the day. We apologize for the postal issues and have taken steps with Canada Post to correct the issue and make sure this doesn't happen again. Mail order is certainly not a perfect process but we appreciate your patience and business and are taking responsibility for this issue. Rest assured we will do everything in our power to make this right and to make sure your package is received. Best Regards, Rina
“1.) I purchased an ounce of OG Bubba Kush, it came in two half-ounce containers....one seemed better than the other. It was rated AAA, which is about where I'd put it also.
2.) The live chat option takes way too long. It took me over an hour to order one ounce. The "chatters" consistently take over 4 minutes to respond to each query. If I would've ignored the pop-up chats (which I would recommend that everyone do) it would have taken about ten minutes to sign up for an account, and place the order.
3.) Although I thought the service was lacking, overall it was an easy and successful process, and the product was delivered on the third business day as stated. It definitely is better than the black market, and the prices are comparable. Not to mention that out of the entire ounce I only ended up with about a half gram of stalk. I would recommend this company to a friend, but I would suggest they not use the live chat.”
“It was great until this month of june shipping problems happened still waiting on my item that i ordered on june 12th still not shipped they told me to go ahead and put in a replacement order which i did still no news and still not shipped after 10 days... very slow and very bad customer service its starting to be very very sketchy i dont think ill ever recommend this place to anybody”
All of the June 12th orders were reshipped already. Please give me your order # and I'll look it up for you or simply email me at firstname.lastname@example.org and I'll be happy to dig into it for you.