“The first time I ordered from BMWO everything went smooth however the next order they seemed to have lost my payment (didn't forget to take it though) and it took me nearly a week to get it figured out. After that I decided to give them another chance but now Ive placed my order on June 10 and here it is now tge 26th and they will not respond to any of my emails. They originally sent me a tracking number but it was never updated outside of Richmond. Not so cheap lesson. Beware people. When good it was good but this fly by night outfit is a nightmare when things go wrong.”
We are hardly fly by night, we've been in business 2 years now. What is your order #? I couldn't find any user by the same name you are using on here. Please email me at email@example.com directly and I will be happy to personally look into this for you.
“This is the first and last time ordering from here. I received no tracking number, no confirmation email for order that was placed on June 18th. They shipped my order after I had precisely conform to them that I wanted a refund. Now my money is down the drain. I WANT A REFUND. My item wasn't shipped sent requested. This is the worst site ever”
All June 18th's orders are showing as delivered on our system, what is your order# ? I wasn't able to find any username on our site of Jayyy1995. Please email me directly at firstname.lastname@example.org and I'll be happy to personally look into this for you
“They finally pulled through with my June 10th order that was lost. I never received any tracking number or notification that is was being shipped and then boom one day it just showed up. Pretty crazy how canada post can almost destroy a business. Its not BMWO fault, its all canada post. They have gained my trust back.”
“I've used BMWO for nearing a year and no problem.
last week was the first snag I ever hit and I'm... a bit disappointed with the customer service. created a ticket and no response even beyond 48 hours.
comments seem to hint this was just bad timing so I can roll with that.
I'd still highly recommend BMWO. no question about that, just a minor struggle to get assistance with a lost package. bad luck happens to everyone.”