It's delivery, not a store.. but the phone call was easy to speak with the person, very nice to my questions as a new user. Phone calls made to me for updates to when the driver would show, and the driver was very nice. This was so easy, but I failed and left the tip on my counter, so I'll pay up next time. For this service, tipping should be made, since most pizza sucks and this is medicinal, wow, really cool. Thanks for a great experience and service. SUPERB SERVICE!