“Decided to try a new spot tonight, maybe not the best idea. Felt like I was inconveniencing the 3 staff working by coming in to give them business. I was the only customer in the room, and they brought me into the back and then proceeded to have a conversation among themselves, completely ignoring me aside from the guy trying to sweep around me. When they finished their conversation, the dude looked at me and just asked "Know what you want?" So I pointed out the oil cartridges I've gotten at every other dispo in town and he only said "Those are pretty spendy" - damn near walked out.
The only thing they had that every other spot in town didn't is crappy service. The storefront was clean (thanks in part to the sweeper dude), and I'm sure the selection would've been just fine, but I'll stick to my usual spot from here on.”
We are very dismayed to read that you had a less than stellar experience while shopping at Cannacopia. We pride ourselves on offering exemplary customer service and expect nothing less from our staff. We have plenty of regulars that consistently return to us for the "friendly faces" and warm, inviting atmosphere. That being said, we completely understand your hesitance to come back and hope that you give us another chance at correcting these issues. Again, we are very sorry and thank you kindly for this honest feedback, it is much appreciated!
The Cannacopia Staff
“After moving to Bend in June, I finally found my go to dispensary! Great prices, great indica selection, and awesome people who don't pressure you and take the time to get what you want. Highly recommend it.”
Thank you for your kind words! We are thrilled you had such a positive experience. We pride ourselves on offering top-quality indicas and be sure to check out our menu on Leafly for new offerings. Cheers!
“This was my first dispensary to visit while I was in Bend. Brett was my budtender and he was awesome! Super laid back but also very knowledgeable. Everything he recommended was perfect and he didn't try to over sell me on anything I wasn't interested in. I Liked the Silver Hawk and the HUG Purps pen so much i went back about five days later after I had checked out about 10 dispensaries to get more! (I know i sound like a stoner freak, but i'm normal )Brett was there again and was super cool yet again. All of their Flower is super strong smelling and very terpy. They have a good selection of concentrates and edibles as well. Will definitely be coming back to this shop again! Thanks again!”
Thank you for stopping in and leaving such an awesome review! We are so happy that you enjoyed your purchases and hope to experience the recreational scene in Nevada at some point soon. Our staff takes pride in listening to our customers and trying to match the best possible products to their needs. Thanks again for your kindness and we hope to see you again soon. Cheers!
-The Cannacopia Staff
Thanks for passing along this feedback. Please come back soon, we have recently gone through a transitional phase with our staff and hope to change your opinion of our current employees. All of our budtenders take pride in offering exemplary customer service and making sure our customers leave feeling satisfied and confident with their purchases.
-The Cannacopia Staff
“This has become my favorite place to go get my medicine. They have a friendly, knowledgeable staff who are always HONEST. They are not afraid to say if they do not know something just to get me out the door. I would recommend to anyone who is looking for a great cannabis experience.”
“well, ive been going here just about everyday now for the last year, i get hooked up with merch and deals, always love my friendly faces. Now is when i get disappointed, i cant count how many times ive been told that i should call down there if it close to closing to be assured that i would be able to get my meds, managers, front counter staff etc. ive been stuck at work a few times "kitchens, ssome know" and would send my girl down, to have the lights off n closed 5 mins before 9. So for the 3rd m final time i decided to call to see if ud stay open til 9, im told you cant be open past 9. so im uber confused when im told i can call, and been told theyed be happy to stay open another 10 mins. A customer that spends @ least $30 everytime go in, thats $210 a wk from me, i would hate to have to find another store, specially when its so close and ive made friends, so whats the scoope guys? -the Jer Bear”
Hi Jer Bear,
We are firm with our hours of operation. I am surprised to hear this from you and we have never seen you at the door near the time of closing. I am in the shop well after nine and am one of the managers that you refer to in your message. I've never spoken to you on the phone or spoken with your girlfriend. I have never given staff instructions to tell customers to call ahead. We stay open till 9 every day
“I initially tried Diamond Tree, after sitting for an hour while a steady stream of people came and went, I left! I found Cannacopia right after that and haven't looked back once! First Class treatment of EVERYONE! Ya can't beat that! Great selection! Awesome staff! I have no reason to go anywhere else!!”