I was a regular customer of this dispensary since recreational sales began last July. However, I will not be back.
I refuse to patronize any business which engages in shoddy business practices. In this case, their handling of their loyalty program was completely inexcusable. The supposed format was that once you had accumulated $500 in purchases on your punchcard, you would receive $50 in store credit. For a senior citizen on a fixed income, that's very significant. However, even that program was seriously flawed. You were only credited in increments of $50. If you spent $95, too bad, you only got credit for $50. You could conceivably spend $900+ before you reached $500 on your card.
Nevertheless, as of today's visit I would have had $450 in credit. But no, they told me, "No, sorry we don't do those anymore. We stopped taking those loyalty cards about a week ago." And that was it. Essentially they just stole $45 in earned credits from me. Again, as a senior on a fixed income, that's huge.
What makes it utterly inexcusable is that there was no notice of the change. I am signed up to receive their text notifications. I receive 2-4 texts a week. A reputable business would have sent out a straightforward notice ahead of time to let people know that they had X days to use their credits. But no, they just decided to stick it to their long time loyal customers and steal everyone's earned credits.
They just lost a loyal customer, permanently. There are way too many other dispensaries who know how to run a business properly.