“A couple days ago we had a rough day at Captain Jack's, but let me tell you, for all the possible product, customer service is still their number one commodity.
After our (singular) stand out bad experience Jake reached out and showed us just how much he, and the rest of the crew at Jack's, truly care about their patrons. He sat, openly listening and discussing the issues we had last visit. He's busy, a show runner at Jack's, but he spent the time to help us feel heard. Well done, Jake. Well done Jack's. You've soared beyond expectations and I'm grateful you're in our neck of the woods. ”