“this is my typical weekday stop. on a Sunday, i saw only one cat in the parking lot, so i thought I'd stop in. With two people in the lobby ahead of me, the wait should have been short. But the next 5 people who walked in the door were ushered in right away. i left after a 35 minute wait. There is no way they were all medical patients. when i walked out, the guy at the counter laughed and told the other person in the lobby "Oops."
I haven't decided if I'll go back. it's a shame because the weekday employees are friendly and courteous. ”
Thank you for contacting us with this feedback! We are adding stations, and have implemented online ordering (at diamondtreeclub.com) to help with that wait. We have a policy to let medical patients back, but after these improvements we will have one station specifically for medical so that this problem is eliminated. Thanks so much for your feedback!
“First time visiting the other day. I was very impressed by the atmosphere here! We had to wait a little while to go in, but there was plenty to look at in the lobby so I didn't mind the wait. Plenty of choice at this location and a friendly staff. ”
“Great place when it's not busy. The wait time is usually at least 15 minutes or more when I have gone in the afternoon. But, it's busy because they have good bud and an upscale atmosphere. I like dispensaries like this where the products are displayed outside of glass cases and accessible to customers in little jars. You don't have to ask a bud tender to hand you every sample, just grab jars off the shelf and sniff. When friends visit who have never been to a dispensary, I take them here so they can have a good first experience. Good place to buy a bunch of one-grammers for a cannabis tasting flight! The prices are typical, but I always enjoy coming here.”
Wow thank you, that means a lot to us! Especially that you bring first timers for a well-rounded experience, we consider it an important one! Thank you for your patronage! Also - we should be launching online ordering in the next few weeks, and that will eliminate that wait time in the afternoon! Thanks again @thetraveler
“Great selection and quality of products. Great pricing plans & options. Really good website with online ordering. Exceptional customer service and knowledgeable staff. Tiffany, your customer service went above and beyond and I can't thank you enough! Really enjoy John's customer service as well. Very professional and enjoyable environment. Love this dispensary!!”
“Wonderful experience! Tiffany at the front counter was extremely helpful with information about the community. Variety and quality were top notch and the prices right where one expects to find quality.”
Thank you! We will make sure she gets the message, it means a lot to us when someone contacts us over great customer service! So glad you liked the selection. Looking forward to seeing you again soon! @JusticeSDirickson
We are so glad to hear that! Alex has great taste in the new flavs! We are glad the wait time has shortened, we've been working on that! Check out our website for an online menu to eliminate that wait all together!
“Really cheap prices and really wide selection of bud, but something was off about the vibe. Huge lobby/glassware area, but the actual dispensary room was pretty small and cramped. Budtender seemed bored and bud display area was dusty and dirty. Would return if I'm in need of cheap flower, but wouldn't be my first choice in Bend.”