I have been going to Earthy for awhile now, I prefer shatter from there, but have bought cartridges as well. Herein lies my issue, every cartridge I’ve bought from them has had the distillate come right up threw the mouth piece, this is happening with full and half full cartridges! At 30 bucks a pop you expect to get what you pay for! So I called and spoke with Jamie, she was polite and told me to come right down and they would trouble shoot and try to find out what was happening. Needless to say I wasted my time driving to them. A dude came out and I explained to him what was happening and told him I store it standing always etc.. he then went back in to “show” his manager and trouble shoot. Five minutes later he comes out and says well I can’t give you two new cartridges because they are both under half full, which was a lie, one was a little under half and the second was almost full. I didn’t say anything about replacement or refund I just wanted it fixed. This dude then proceeds to tell me that all cartridges do this! LOL ya right, I said no they do not, I’ve bought many cartridges from several local dispensaries and only had this problem with your cartridges. So I say well since y’all are not even willing to fix the issue this will be the last time I ever buy cartridges from them again, he then proceeds to say “I don’t blame you, that’s why I don’t even f*** around with cartridges” like seriously?! Great customer service to a loyal and regular customer, not so much! I was so upset, and have decided to not go there for any of my bud needs, also will tell my fellow smokers about this experience as well. It’s too bad I really liked the people and getting my shatter an cartridges from them, but if they don’t care about their product or customer service then I’m not wasting my time or money.