“Used to be my significant other's favorite place to go, and now they really screwed the pooch on this one.
So we live at least 40 minutes away from this place, and always enjoyed the atmosphere and the people. One night my partner purchases her prescription from them and after getting home, she discovered they gave her the wrong product. We think no worries, we'll just return it intact and with the receipt the next day since its a bit of a commute.
So she gets there and explains the situation and the rude girl there tells her it was her fault, and they cant do anything about it.
How infuriating that is to have medicine that she can do nothing with and even worse, it's to treat her PTSD which she sustained from a decade long domestic abusive relationship. She was already on edge and the heartless lady didn't even try to make reprimands to help her and basically said it was her fault.
Classy customer service. This triggered her and did not help in anyway, not to mention she has $40 worth of useless product and is already struggling financially.
Shame on you Earth's Healing. Way to treat a loyal customer.
This is absolutely disgusting.”