“Place looks sketchy AF , NO SIGNS OF A DISPENSARY when you drive there. You have to call the lady at the front and ask if the location is that scary dark building your standing in front of. Only came for the BOGO , NOT GOING BACK !!!!!! ”
We apologize for our lack of signage in front of our dispensary Bronx718! Unfortunately for a very long time, our homeowners association and the city of Gilbert has prevented us from putting a sign outside but now we are in the process of getting one fabricated. Next time you're in of give our management team a call (Tyler, Cameron, Bryce, Dallas or Cole) that way we can ensure a more comfortable experience!
“Love, love, love the Gilbert location! I've only been twice, and both experiences have been very pleasant. The receptionists were warm and welcoming. The staff was friendly and knowledgeable. They took their time in answering questions and educating this newbe and their suggestions were spot on. Whenever possible, Emerald will be the place I shop!”
“Just got my card and last night was my very first visit. Let me say that the customer service was absolutely amazing! From the moment I walked in the door to the moment I left with my goodies, I received smiles, hello's and great service. I'm terrible with names, but the girl that helped me was awesome! She took her time asking me questions to determine what I needed, she didn't make me feel rushed, even though there were other people waiting, and she gave me great suggestions. She was very knowledgeable and explained the effects of the different strains. If you are new to this, I would suggest visiting Emerald Gilbert. They will make you feel welcome and answer all of your questions. I will definitely be back! ”
My Name is Cameron and I am the assistant manager at Emerald Gilbert. I wanted to say how much we appreciate the kind words. We have worked very hard to form a team that values education and customer experience for all patients and I am thrilled to hear that you had a great experience. We cannot wait to serve you again. We are having a flower B2G1 sale with the Huxton brand on 9/6/17. Hope to see you there!
“Once I found the place it went downhill from there...Receptionist was on the phone and ignored me...once I finally picked my flower...they were all out of it! Not thrilled! 1st time BOGO was worth the hassle but I won't go back.”
Thank you so much Cindylou1154 for taking the time to leave us a review. We sincerely apologize the experience you had within our dispensary was not up to par. Next time you are in or give our management team a call (Tyler, Cameron, Bryce, Dallas or Cole) that way we can ensure a better experience. We look forward to serving you again soon!
“went in yesterday, you guys didn't have much indica options which was a bummer because I like to switch it up when I get an ounce. Judy recommended Tangerine Kush, honesty was hesitant buying full ounce of but something about that happy attitude and having her looked up the medical benefits to make sure it fits my needs, that service got me. Thank you for the recommendation Judy, I SLEPT GREAT”
Thank you budlifechoseme for your review! We apologize for our lack of options but it is great to hear you were recommended the Tangerine Kush by Judy! Judy is very knowledgeable and goes out of her way to make sure you get exactly what you need. Stay tuned, we have some excellent Indicas coming soon and we look forwarding to serving you again!
Thank you Hammertime710 for posting a review! We are happy to hear the quality of our flowers are meeting up to your expectations however we do apologize for the service you experienced. Next time you are in or give us a call, ask for a management team member (Tyler, Cameron, Bryce, Dallas or Cole) that way we can ensure a better encounter. We look forward to serving you again soon!
“Bought a 1:1 CBD/THC patch and was told by gal who helped me that I could cut it into 3 to 4 pieces placing each piece on various parts of my body. When I cut it, it was a mess (THC/CBD from circle of patch on fingers) and didn't stick to my arms so had to use tape - absolutely zero effect which after spending so much money and really wanting it to work, heartbroken I don't know if it works or not - So do NOT cut the patches. Otherwise, very nice person who helped me.”
Thank you for the honest feedback for our team. My name is Cameron and I am the Assistant Front of House Manager, If you could give the dispensary a call (480-361-0078) or stop in on your next visit, I would be more than happy to get you the patches again, so that they can better suite your needs. If I am not available, the management team will also be here to better serve you (Tyler, Dallas, Bryce and Cole). We are extremely admit on creating more educational opportunities for our patients, and this concern will only help us grow. If you have anything else that you feel would better help us grow as an organization, please don't hesitate to reach out. Thank you!