Emerald Gilbert Reviews

  • “Everyone is just sitting around not helping customers. When there's 6+ people on the floor I expect more than one customer to be helped at a time. ”

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    Comment from Emerald Gilbert

    We apologize that you did not have a good experience with us! We are currently training new associates, and we want to make sure each associate has the proper education and training in order to provide you with the best information and products suited to your needs. Please call us at 480-361-0078 and ask for a manager. We would like the opportunity to win you back as a patient!

  • “Been going there for couple of years, people are great and helpful.”

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    Comment from Emerald Gilbert

    Thank you so much Toons24! We appreciate you!!

  • “I've been here 3 times. My first time they did not give me the "new patient" 20% discount. When I called to inquire about it, they informed me that what I bought didn't qualify for the discount. 2nd time I had received an email advertising specials so I went in for it but they were out of the special. Also, they had no idea what I was talking about when I mentioned the special in the email. 3rd time, another email. Luckily this time I had taken a screenshot of the advert but when I went in they were out of the special so offered a similar strain but without discount. Also, the email said Happy Hour special if I spend $50 or more I'd get a free gram of my choice of 3 strains plus 10% off my next visit. They didn't know anything about the free gram or 10%. I pulled up the Leafly app and the daily special had changed! So I showed them the screenshot, manager was called over and he looked at it and said they would "honor it" but they're out of the one strain that I wanted for my free gram. By the time I left I still did not get the 10% off my next purchase. Very shady place I felt like I was trying to buy a used car. I think I'll find a new place.”

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    Comment from Emerald Gilbert

    We apologize for the miscommunication about the new patient discount! We offer 20% off the purchase for first time patients, which applies to everything except for the special of the day. All of our specials are while supplies last, and we strive to have enough product in stock, but we do run out on occasion. Please reach out to us so we can get you taken care of!! You are welcome to come in or give us a call (480.361.0078) and ask for the manager on duty. We would appreciate the opportunity to earn you back as a patient!

  • “My first visit.... they didn't give me %20 off and they charged me $50 a gram for MuV even though their site says it's $45 a gram. They did however give me $10 off but that was cancelled out by the fact they charged me $10 extra. Hahaha. Won't be going back.”

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    Comment from Emerald Gilbert

    We apologize for the overcharge! Please reach out to us so we can get you taken care of!! You are welcome to come in or give us a call (480.361.0078) and ask for the manager on duty. We would appreciate the opportunity to earn you back as a patient!

  • “Tenesha the hostess was awesome very friendly! Service was horrible. Asked a simple question and she couldn't even answer the question she just kept same thing over and over again. Very rude. Called back for a mistake and the guy was rude as well over the phone! Terrible. Hopefully next time I come in it will be better. ”

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    Comment from Emerald Gilbert

    Thank you for your feedback! We would like to make every effort to ensure you receive the best service possible. We would like to reach out and get you taken care of! Please come in or give us a call (480.361.0078) and ask for the manager on duty. We would appreciate the opportunity to earn you back as a patient.

  • “Awesome first time visit and they really hook you up ! The customer service was A+! i was helped by a guy named stephen ! I will definetly go here again and recommend it to all! ”

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    Comment from Emerald Gilbert

    We are so happy to hear that Stefan was able to meet your needs! Come back and see us again!

  • “Best staff”

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    Comment from Emerald Gilbert

    Thank you so much!

  • “make sure you ask for the specials. I love this location but not all of the bud tenders pay attention to what you bought which usually qualify for something free. I like to go in when they have specials. they used to be completely on top of all their specials. now they forget to give out the free stuff and you can no longer buy vape batteries with rewards points. I feel like they're slowly becoming just like the over priced shops around. hopefully they get their shit together cuz I really don't want to switch. ”

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    Comment from Emerald Gilbert

    Thank you for your feedback! We are continually updating our rewards program in an effort to give our patients the most out of their experience with us. We would like to reach out and get you taken care of! Please come in or give us a call (480.361.0078) and ask for the manager on duty. We would appreciate the opportunity to earn you back as a patient.

  • “My favorite dispensary by far! Lucky me it's close too!”

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    Comment from Emerald Gilbert

    We appreciate you! Thank you for the review!!

  • “Amalia is the best PERSON EVER! This is my favorite place for all medical needs!”

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    Comment from Emerald Gilbert

    Thank you luckieone! We are honored to be your go-to shop!!