“First time in and Riggs helped me find what I needed and he answered my 20 questions with NO eye rolls on any of them. That's important to me I will always have questions to ask. great place all and everyone was friendly. ”
Rygg is an incredible patient consultant and he views (as well as Emerald's mission statement) that knowledge is power and we should spread that throughout the entire industry. We love that we were able to answer any and all questions you had, and can't wait to serve you again.
“This place is great! My first visit there was more than I was expecting. Great selection and friendly staff. I had a nice guy named Erik help me and he was super helpful and knowledgeable! I will be coming here in the future ”
“Y'all are pretty nice people as far as bud tenders go... but to be real with you, you are extremely slow. There's no sense of urgency at all and it's really unfortunate because some of my good friends work there but I can honestly say that I have had to pull in and drive out of your parking lot many times because of the traffic. Lines out the door... this is not a good thing. What's happening inside is one of two things: A) your budtenders are chatting too much about every whim of a subject or B) you don't have enough budtenders.
I really really really wish you had faster service and that is all.”
We are sorry that you did not have a great experience over at our location. The patient's experience is always our top priority when it comes to the quality of our service. That day you came in, most likely it was a BOGO day. When we have any sales like a BOGO, the expected wait will increase based on the traffic of patients. Please be advised that on normal business days, our wait times should NEVER extend over 10-15 min. The patient consultants are being made aware of keeping conversation down to a minimum, but it all depends on the amount of time a patient needs with one of our consultants. If you have any concerns or comments please don't hesitate and reach out. You can ask for any member of the management team (Tyler, Cameron, Dallas, Bryce and Cole) to better assist you in the meantime.
“Can't say enough. Seriously so, I'll just name some names... Tranica, Rygg (tall guy), Leonard, COLE and CAMERON... Did I put Tranica... Hope so. The aboved mentioned are just some of the best people to see when you visit. Im not going anywhere else. They are the reason. Keep up the good work guys. See ya real soon! S.S.”
The team at Emerald Gilbert cannot thank you enough for those kind words. We all strive to make every patient's experience the best and everyone you listed (& more!) want to make this happen each and every time! We can't wait to serve you again.
“First time to Emerald today...great experience! Autumn was very helpful and knowledgeable and helped me choose the perfect CBD meds. Great atmosphere, solid products, good prices anz excellent customer service. I'll definately be back!”