“LOVE, LOVE, LOVE this place. The location and selection are excellent. BUT the employees are outstanding!!!!. Knowledgeable, and kind, patient, and all have a wonderful energy. Its been wonderful watching you grow over the past couple of years.”
“The quality of flower was not there at all? Im not even sure I got what I looked at previously to purchase. When I walked in the employees where standing together in a group talking acting as if they were not at work. My Bud tender was decent but thats about it. Will be going else where for flower. Pre roll was not good.”
We’re sorry to hear you didn’t have a good experience. Please come in or give us a call (480.361.0078) and ask for a manager. We would appreciate the opportunity to address this with you. Your satisfaction is very important to us.
“I have a lot to say about my experience today at Emerald Palace. I'll start by saying I came here simply because of your "word to mouth" reputation amongst fellow card holders I know. I decided to stop in as a new patient today and was greeted very professionally by the Receptionist, then given and full rundown on the place and deals available to me. I waited patiently for no more than 3 min and was very impressed by the greeting and the atmosphere of the place. When I got to the budtender's counter is when my experience changed. I started out by asking my budtender about the different vape cartridges they have and he just gave me the most uncomfortable look and didn't say a word. Like I was suppose to know the differences in brand and price here at Emerald. Then he just asked me for my mmj card. (part of their process, but he didn't explain that or even acknowledge I just asked him a question.) I gave him my card. Then I got the same "why are you here" look. No words... So, I proceeded to ask my question again and still as of right now never got my answer... I was so uncomfortable because of this guy I ended up buying an edible I didn't really want, just so I didn't waste anyone's time and make the situation more awkward. Super let down. IF I ever decide to come back
I will not go to his counter. The edible was really good though!”
We’re sorry to hear you didn’t have a good experience with one of our budtenders. Please come in or give us a call (480.361.0078) and ask for a manager. We would appreciate the opportunity to address this with you. Your satisfaction is very important to us.
“If I get the great service I experienced the first time on my second visit this place will move up to my number one spot. So this is defiantly worth a revisit. The prices are great, they have a wide range of selection and the Orange Kush soda was a real treat. Ms. M was my caretaker and she was pleasant and knowledgeable. Overall I had a sense of professionalism that I am starting to see the other dispensaries seem to be lacking. I had sampled their concentrates and flower. I am happy. :).”
“I went to Emerald for my first time and was really impressed by the quality of people working there. Everyone was really nice and helpful. When it came to the product it was a different story. I checked out a few buds and they were sugar coated with trichomes and the smell was somewhat potent. I was pretty excited to get home and checkout what I had purchased. As soon as I opened the packaging for my flower I was greatly disappointed. They seem to throw the sticker over the bag so you can't see the product until you get home. The buds were nothing compared to what I was shown and smelled stale and smoked awful. It was almost as if somebody threw the medicine on a pollen collector and shook it out for about 2 hours. I was really surprised this came from this dispensary considering how everything else was on point. If you are looking for concentrates or edibles I would definitely recommend this. If you are in the market for flower I would look else where. ”
We’re sorry to hear you didn’t have a good experience with our flower. Please come in or give us a call (480.361.0078) and ask for a manager. We would appreciate the opportunity to address this with you. Your satisfaction is very important to us.