Emerald Gilbert Reviews

  • “LOVE THIS PLACE! GREAT PRODUCT! AWESOME INFORMED STAFF.”

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    Comment from Emerald Gilbert

    Thank you!

  • “My first and last time there. The person who greets you and takes your information was cool. But my budtender was just not helpful at all (even though I told him it was my first time there). The look on his face as I walked up to the counter said it all. He obviously did not have any interest in helping me and he made it very clear. When I asked for his opinion on some of the products,(since I was new there) he said he didn't know. (what sells man does that?) It was a very uncomfortable visit and I will never give my money to this place again. As I'm looking through these reviews, I notice someone else had a similar experience. This is unacceptable. If the owner of this company reads this review, please look into this asap. This "budtender" is going to bring you guys down!”

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    Comment from Emerald Gilbert

    We’re extremely sorry to hear you didn’t have a good first visit. We have addressed the issue with our sales staff and will make sure it doesn't happen in the future. Please come in or give us a call (480.361.0078) and ask for a manager. We would like to make it up to you and earn you back as a patient. Your satisfaction is very important to us.

  • “When in to buy top shelf blue dream. I then was presented with an alternative. The "HUXTON" line and their version of blue dream. For the past few months I get to hear to sales pitch about Huxton is good blah blah so I decided to try and regretted once I open the package and saw the flower. Bummer :( So now I'm stuck at home with mediocre bud when I could have top shelf.”

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    Comment from Emerald Gilbert

    We’re sorry to hear you didn’t have a good experience with the Huxton brand of flower. Please come in or give us a call (480.361.0078) and ask for a manager. We would appreciate the opportunity to address this with you and get you taken care of. Your satisfaction is very important to us.

  • “10/10 amazing staff and amazing product ”

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    Comment from Emerald Gilbert

    Thank you!

  • “Emerald Palace has a beautiful display of all your medicine. The customer service is great and will take care of all your THC needs.”

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    Comment from Emerald Gilbert

    Thank you! Everyone at Emerald Palace prides themselves on customer service and we are glad we could deliver! We look forward to seeing you again in the future.

  • “the location is a bit hidden. the flower is decent but this review is for their concentrates. I bought a gram of infusion "critical super silver haze" and am very displeased. it tasted horrible. almost foot like... there papers say it tested at 84%.thc but I had to dab quite a bit more than usual. I've been disappointed with all concentrates on the area actually. wish you guys would put out better quality medicine for your patients. ”

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    Comment from Emerald Gilbert

    We’re sorry to hear you didn’t have a good experience with our concentrates. Please come in or give us a call (480.361.0078) and ask for a manager. We would like to make it up to you. Your satisfaction is very important to us.

  • “Big rip off!!! A condescending budtender and no test results!!! How can u sell medication and not tell your patients the potency of the medication. I don't know how a nonprofit sells an 8Th of topshelf for $60. This is not a nonprofit it is a ruse to scam you into spending way to much money for under potent Meds. BEWARE OF THIS PLACE!!!! I suggest trying another dispensary that cares about patients and is not just trying to sell their stockpile of Crap”

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    Comment from Emerald Gilbert

    We’re sorry to hear you didn’t have a positive visit. We typically haven't offered test result on our flower because they can be misleading. This is because there are many variables that can affect the test results. Buds at the top of the plant will read different cannabinoid levels than at the bottom. Also, hydration levels of the flower affect the cannabinoid levels. Check out our Leafly page to see our daily flower specials and promotions if you are looking for a better deal. Please come in or give us a call (480.361.0078) and ask for a manager. We would like to make it up to you and earn you back as a patient. Your satisfaction is very important to us.

  • “Very friendly people who are knowledgeable about strains, the needs of a mother with kids, and have excellent recommendations on oral applications.”

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    Comment from Emerald Gilbert

    Thank you! We are glad we could answer any questions you had. Come back and see us again soon!

  • “Avoid this place if you can. Wait time is horrible, quote is 30 mins and ended up waiting 60+”

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    Comment from Emerald Gilbert

    We’re very sorry you experienced a long wait time and one that was longer than our estimation. The only days we have long wait times of half an hour are on our big promotion days. And this last Friday was our Free Flower Mystery Grab, which is one of our biggest events. Any other day last week and this weekend, if there was a wait at all, the average wait time has been 2 to 3 minutes. Again, we’re sorry for the long wait recently. Please feel welcome to call or come in to discuss this with a manager. 480.361.0078.

  • “Very cool environment, they entered all my info in about 2-3 min. Then I was called up in another 2 min. Great experience and very friendly staff. Really like this place”

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    Comment from Emerald Gilbert

    Thanks for coming in! Come back and see us soon!