Emerald Gilbert Reviews

  • “This was my first visit ever to a dispensary, but having done a significant amount of research myself before going in, I felt this dispensary was very helpful answering additional questions I had, and they helped me feel very comfortable. Great experience, I highly recommend!”

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    Comment from Emerald Gilbert

    Thank you for your feedback! Come back and see us again soon!

  • “First I'd like to say that on a regular basis I'm in a fairly decent amount of pain. I have Marfan Syndrome, an aortic aneurysm, tendon and ligament issues, along with having my left hip replaced last November and a condition called Dural Ectasia which is more or less swelling around my spinal cord so I depend a great deal on my meds. I was in the area before heading home the other day and decided to stop in so I could pick up some medicine cause I'd be busy later in the day. I had checked the menu via Leafly like I always do and saw that they had a particular strain I know works fairly well for the pain I'm in. I get up to the counter and ask for an 8th and according to my budtender they had run down to their last 2 grams. Normally I wouldn't really be that bummed or annoyed by the situation but the last 4-5 times I've been in it seems like the strain I find looks the best or I know works for me, is either out or low and they can't fill my needs. The first time this happened I was offered 4 grams of a different strain in the same price category for the price of a regular 8th. I ended up accepting the offer and picked up a strain called 9lb hammer, after running into the same problem with 2 other strains I had picked out before.. unfortunately the 9lb hammer did absolutely nothing for me, so when the offer was offered to me this time I declined. I requested to speak to a manager and explained to her my situation in regards to the pain I'm in and how every decent strain in the budgeted tier is either out or low every time I'm in. I explained how it more or less forces me to get meds that are ineffective or spend more money than I want for the big business "HUXTON" brand. All the manager could say in response was "well when we run out of a strain or a special strain of the day we offer 4 grams of something different which works out to be a better deal on your end." I hate to be that guy but I won't be frequenting this shop anymore. Seems like its more about the money with these guys and less about the patients who use it for pain relief.”

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    Comment from Emerald Gilbert

    We’re sorry to hear you didn’t have a good experience. Please come in or give us a call (480.361.0078) and ask for a manager. We would appreciate the opportunity to address this with you. Your satisfaction is very important to us.

  • “The Quality is what it is Service is excellent Atmosphere is very friendly and comfy (rest room/water/coffee/Tv/Waiting Room/Viewing display) If your going because of this review , please use Patient 253 as referral. Excellent MMJ if you already know what your getting Concentrates are really good(Wax/Shatter/&more) and are labeled with thc/cbd amount in store. Many different kinds of Edibles. Oils for vape pen and free O.pen vape pen when you spend 150$ using reward points.(See Rewards List) Many registers to get through busy hours. Staff is knowledgeable and will help you(Except new employees , give them time) Ask for Manager if you need help with anything. They will help you. Check Leafly before you go and Menu for Strains/Effects for maximum pain relief/no bad trips. (if you complain it's because you didn't do enough research / new employees/ Or not asking ?) Knowledge is power, Wisdom is learning, Patience is virtue. *Soon to sell glasswares/supplies for your medical needs. All in one location (Sign the petition and help the Lord your God) Blessed are those who are with me the Lord Forever! I made Pot man made Beer, who do you trust? 20% OFF FIRST TIME & DISCOUNT FOR VETERANS. May all your pain and sorrows go away. If you don't like something tell them and they will do their best to make dispensary better. Happy 4:20 (Love you guys,& the Emerald Staff) The sound you heard in the sky this morning wasn't thunder. A to the Z Visiting since opening year and this dispensary always coming in with new products so be sure to check often. The Specials are good from time to time when it something you need, and deals for free grams. Tax included! Thanks for reading my review.”

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    Comment from Emerald Gilbert

    Thank you for your feedback! We appreciate your support!

  • “i am a pretty heavily tattooed person and last time i was in i got harassed by an elderly woman about my artwork, she even took it a little far. i can usually brush it off but what bothered me a lot is that i looked at the closest employee and he was looking directly at me trying to hold back his amusement, instead of standing up for customers and creating a comfortable waiting environment. poor etiquette. probably wont be coming back.”

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    Comment from Emerald Gilbert

    We’re sorry to hear you didn’t have a good experience in our waiting area. We would like to make it up to you and earn you back as a patient. Please come in or give us a call (480.361.0078) and ask for a manager.

  • “my second visit sucked! my first visit I rated EP 5 stars. this visit was on double points day, the guy was rude & acted as if I was bothering him! besides that, both strains of flowers I bought had seeds!! I've never found seeds in dispensery flowers so very disappointed! (as of today I found 20 seeds and smoked a few so nasty)! lower quality than first visit, this guy at counter sucked and I won't go back! found a better place ”

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    Comment from Emerald Gilbert

    We’re sorry to hear you didn’t have a good experience. Please come in or give us a call (480.361.0078) and ask for a manager. We would appreciate the opportunity to address this with you. Your satisfaction is very important to us.

  • “I've been to the Palace many times and have watched their customer service and quality skyrocket. But TODAY...I was a mess. Crying because my dog is passing away. Not only did my sweet bud tender get me tissues, but she also hugged me tight and told me she understood. That's the kind of person-to-person kindness so many places lack. Thank you, Emerald Palace, and your wonderful employees. Beautiful people, inside and out. Xoxo”

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    Comment from Emerald Gilbert

    Thank you for your feedback. Many of our budtenders are avid pet lovers themselves and we are sorry to hear about your dog. We look forward to seeing you again soon!

  • “I learned something very important about dispensaries at the emerald palace. I was fairly new to the AZ MMJ program at the time I went to EP. There were so many options that my head began to spin. I stuck with the top shelf section like cashier suggested, since I had a 20% discount as a first time patient. I got GSC and blue dream. At the time it was the best bud I had tried in the valley. Now when I go to any dispensary I'm always looking for the more expensive buds. Your preference in strain may not always reward you as much as sticking to the top shelf section. ”

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    Comment from Emerald Gilbert

    Thank you for your feedback! Come back and see us again soon!

  • “I took advantage of their buy 2 get 1 free cartridges only because the bud tender said I would receive 20% off which equaled out to like $20, but he never gave me a discount sooooo...”

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    Comment from Emerald Gilbert

    We’re sorry to hear you didn’t have a good experience. Please come in or give us a call (480.361.0078) and ask for a manager. We would appreciate the opportunity to address this with you. Your satisfaction is very important to us.

  • “my second teip here was just as pleasant as my first visit if you have not been here you have to chwck them out”

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    Comment from Emerald Gilbert

    Thank you!

  • “My first time at the shop was a bad experience. their buzzer was broke and it took forever to even get inside the door. long wait once i got inside. the first guy couldn't get the system working and took a long time just to get me set up. the budtender offered me very little information and seemed annoyed by my questions. quality of the bud was mid level for their "top shelf prices". overpriced and overrated ”

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    Comment from Emerald Gilbert

    We’re sorry to hear you didn’t have a good first experience at our dispensary. Please come in or give us a call (480.361.0078) and ask for a manager. We would appreciate the opportunity to address this with you. Your satisfaction is very important to us.