Emerald Phoenix Reviews

  • “Love it! Very professional staff”

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    Comment from Emerald Phoenix

    Thank you JoPeaches for letting us know how our patient assistants are doing. We try and make sure to educate each patient, while providing the best service possible. Hope to see you back in soon!

  • “Like most dispensaries that aren't selling their own products, this place has the normal brands that everybody else has and prices are same or higher- so saying they have great pre-packaged stuff really is saying nothing - its not any better or worse than when you get the exact gummies, vapes, prepackaged flower etc. somewhere else. What matters is customer service, integrity, consideration to the patient and this place is horrible when it comes to that. As far as a product that they apparently actually control - the emerald blend preroll - Ive gotten them free a few times and they taste like shredded newspaper and give the same effect pretty much. If you're going there to get one of their free ones, don't waste your time.”

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    Comment from Emerald Phoenix

    HerbHerbenstein, we agree that customer service, integrity, and consideration for the patient is absolutely paramount which is why we take any critical feedback incredibly seriously. We would like the opportunity to resolve any issues or misunderstandings that may have happened, so please call our store at 623.271.6065 and ask to speak with management. We are also proud of our curated selection of products and goods, including our own cultivated flower and Infusion branded items. We fully stand behind everything we offer and if there are any issues with the products we carry, we are always eager to make it right so that the patient is happy. Thank you for taking the time to give us this feedback and we hope we get the chance to earn you back as a patient.

  • “Good 1st time patient special with a buy one get one free shatter. I was able to sample four different strains of the Highgrade shatter. The preroll I received was free and appreciated just lacking in quality ”

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    Comment from Emerald Phoenix

    We're glad to hear that you enjoyed our first time patient special and that you got a nice sampler of shatters! We're not so glad to hear about the preroll quality; we want you to be more than satisfied with ALL of the medication you get from us. Please come in, or call us at 623.271.6065, and ask to speak with a manager about your preroll experience. Thank you for your feedback and we hope to see you again soon!

  • “Great atmosphere !!! Love the service !!”

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    Comment from Emerald Phoenix

    We are glad you loved the service and atmosphere! Come back again soon!

  • “It’s was a good time. Great service! Good deals ”

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    Comment from Emerald Phoenix

    Thanks dlopezz44 for leaving us a review. We try and make sure we offer awesome specials daily for patients, and Fridays are our BIG promotional day weekly. Make sure to keep up with Upcoming Specials in our Deals section!

  • “great tree & nice peeps. ”

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    Comment from Emerald Phoenix

    Thanks GreenPrincess1 for checking us out. We are happy to hear you enjoyed the flower you chose, and look forward to seeing you back in soon!

  • “AWESOME PLACE! Great staff, amazing knowledge and personalities, Meds are on point, first place that had edibles that actually work! Love this place.”

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    Comment from Emerald Phoenix

    We are glad to hear that you could find an edible that works for you! With a large variety of flavor and potency, there is something for every patient! Thank you for the great review!

  • “The check in here really needs work. You stand in line to wait to sit in line. Takes forever when there's almost no one here. Customers just walk out after waiting. Manager just stands in the corner not helping or interacting in any way. This is my last go to. It's been like this for months.”

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    Comment from Emerald Phoenix

    We are very sorry to hear about your negative experience with us darkbeek. Our patient volume has recently increased and we are in the process of increasing our staffing. Please call our store (623.271.6065) and ask to speak to ask to speak to a manager so we can make this right. Every patient deserves to be helped in a timely and efficient manner. We hope to see you again soon!

  • “....I Four-Sea a Dispensary with a Great Amount of Potential! *hint-open up the New Horizon's next door, and You have Combined/Integrated Therapy.”

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    Comment from Emerald Phoenix

    We appreciate the love savethemusic 420! Come see us again soon!

  • “In spite of their deal listed in writing on leafly (and their response below to a reveiw) saying that they accept any high protein non perishable food to qualify for their current donation deal listed on leafly, When I went in to the store, I was told by a manager very loudly that the next time I come in, if I do not bring in canned foods that are high in protein , that they would NOT honor their deal listed on leafly. Also the manager could have said this quietly to just me - NOT the whole store.”

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    Comment from Emerald Phoenix

    Thank you rickleemcpot for the feedback. I am extremely sorry to hear about your recent negative experience concerning our holiday food drive with St. Mary’s. We strive to make our patients happy and comfortable, therefore it was never our intention to put someone on the spot or shame them. We are proud to have not turned away any food donations so please contact management at 623.271.6065 so we can discuss your situation further. Again, thank you for taking the time to leave us a review. I hope to hear from you soon.