“Very FIRST time I went here, I bought some oil to make some brownies. As I'm adding the the oil to the mixture, I see that there's a human hair in the oil, contaminating the medicine. I couldn't, in good conscience, keep making the food with human hair (which would've gone into the food if I hadn't caught it) so I had to throw it all out.
When I go back expecting them to be accomodating, they instead give me a little bit of a hard time. I explain that I had to throw my food out, I have to go back to the grocery store AND have to sit in traffic just to come all the way back to exchange contaminated medicine.
They gave me a simple exchange and a very half-hearted, awkward apology--which just embarrassed me more than anything--and that was it. Remember, this is the FIRST TIME I've ever even been to this store, the very first item I ever purchased from Ermont. I figured they'd give me something for all the hassle to make me whole again, but no. Nothing. Just an exchange and a curt apology.
I'm REALLY hoping they reach out to me and make this right. I will let everyone know if they do in fact do that.
The ball is in your court Ermont.”