“I like how conveniently close it is to my location but there are a few complaints. They're stock runs out on good stuff, which is to be expected in the begining but you guys have been opened awhile. Also a couple times I've been there it's like talking to used car salesman, pushing this item or that. Granted the times I've talked with Vincent or Jenn were great! They seemed genuine and not rehearsed or nervous. David helped me with my first honeycomb purchase and thank you for that and the knowledge you shared. And lastly since there is no rewards system I'll need to be going somewhere else. Yeah its down the street and they're open until 10 but I go there too often not to get a loyalty perk. All in all good place to stop by every now and then but too many other places offer incentives to go back so why not?”
Thank you for the feedback. We will work with the team to make sure you (or others) never feel as if certain products are being "pushed" and we will work with the cultivators to make sure we don't run out of stock on the good stuff. There is nothing worse than going in for something that you love...and it is out of stock. We heard you re: loyalty program. Stay tuned for details. :) Thanks again for the review.
“This used to be my favorite dispensary. The last two times I went here, the service wasn't that good. The budtenders were friendly enough, but the service part fell short. The first time, it seemed to me like the budtender was pushing different strains on me, even though I told him I know pretty much specifically what I wanted. Then when I left he texted me saying that he made a mistake in my order and shorted me an item. When I went in tonight, the person who helped me didn't use the tablet to take my order. When I went to the register, he didn't remember what I told him and I had to go back and forth to have him bring me the correct items. I will return here and I hope I get one of the budtenders that I really enjoy dealing with. I do hope they continue to improve on the customer service part of the business.”
Thank you for the feedback. We are really sorry to hear that you experienced poor service. We cringe when reading that the team wasn't listening to you and pushing product on you, that you were shorted and that you experienced an inefficient check-out process. We appreciate that you are going to give us another chance to make it right and we will improve the customer service. Thanks again for the review.