“This is a professional business that treats their patients with courtesy and respect. Service sometimes depends on who your client service representative ("budtender") is. You are always treated with dignity, like I stated; the quality of service that I find inconsistent is the knowledge of staff from individual to individual. Some who have been with the company for a few years are knowledgeable and helpful; others are more likely to know less than you, or appear harried if you have more than a few questions and can't make up your mind. The selling point in my experience is whether they can tip the indecisive customer in the right direction towards one or the other potential strains; being indifferent is easy to tell; one who can't persuade you towards what you are looking for should be allotted a different role within the company.
Otherwise, the quality of medicine is usually medium-high to high grade—with some that are solid and some that are not so much. You could say that you should expect that from any business, however, that's not true—as others are consistently high grade, truly medicinal, at any given time. The flower is their par excellence; while the tinctures, oils, capsules, and edible selection are not as diverse or high in quality as other places.
That is not to say that I would dissuade anyone from doing business here, as it's a place I frequent often—and in my opinion and experience over the years, places second on the best dispensary in Southeastern Michigan area in quality of medicine available. It's a great place that is in a convenient location if you are looking for convenience. Though I would not say it's the most harbored or comfortable location. But that is just my opinion, as I prefer privacy and a discrete environment where I can shop at ease without feeling rushed. Therefore, I give 3.5 stars for service and location, and 4.25 stars for quality of medicine. Being that you can't give fractions, I rounded down to 3 stars because I don't think the service and atmosphere qualifies for 4 stars; nor do I think it deserves less than 3. ”