“I love this store, I enjoy everything about it. The customer service especially. Manny in particular really helped me out and it has sealed the deal, I'm in love with this shop and I won't give my business to any other store in Seattle. By far my favorite.”
“The security guy was really nice and polite. There were two shop keepers. The girl who did NOT help me actually seemed very nice and knowledgeable. The guy who "helped" me was fairly rude and could not answer ANY of my questions. I saw him "help" two other peopel with the same results. He wouldn't/couldn't answer any questions, he just kept saying "Uh..........you could like..............look it up on leafly." He had next to no product knowledge. He basically just wandered around the store reading the backs of labels to me. In the end I asked for LA Confidential and he sold me OG Presidential Kush instead.
So in short, the shopkeeper was rude and sold me the wrong strain.
I will definitely try other places before I come back here.”
We're so sorry @deliciouspear that sounds like you had a horrible experience. We would like to invite you back for a second try and want to extend you a discount when you come back for the trouble. Just mention this response and we will work hard to earn your business and your happiness this time, it's our promise and commitment.
“Good variety and decent prices. No complaints about product quality or pricing. Employees are a little pushy and less knowledgable compared to other shops i've been to. When I went today, they used a metal detactor and also patted me down. It was unplrasant enough to make me not want to go back. I'll drive a little further in the future to be treated like a customer and not a threat. ”
I'm so sorry to hear this happened to you @grumpster! Are you sure this was our store you visited? We have never had any security practices like this in our history as a business! Please reach back out as soon as possible to discuss. Thank you!
“I remember my 1st time coming into Grass Seattle. The bud tenders were (& still are) knowledgeable, Professional yet down to earth, VERY Customer Service driven. Non-pressure sales bud tenders.
Their recommendations are "On Point". I remember I walked in & I was greeted by Victoria or "Rainbow Haired Girl", you'll know what I'm talking about when you see her in person.
She recommended me a really good pre-roll for my 1st time smoking since 2 years ago, It's was the Cascade Crops "Skookum Skunk", a 90% Sativa Dominant yielding 22% THC, She gave me the Native American translation of the word & she sold me on it! (Ask her to tell you the translation). The best part was that she was right! The translation was spot on!”
“I'm a disabled combat veteran, and I have no idea what I'm doing. The staff here was excellent! They explained everything to me, and included a clinic on best ways to smoke and pain management. What a change from the V.A. -- the folks at Grass really made an effort to help me, and I was just some customer. Thank you all. ”
“The people working are very knowledgeable and the store itself looks great. I went in to buy a Juju Joint vaporizer for $70 and I was told it last for 150 puffs (1 puff is 2-3 second inhale). However mine died after maybe 50 puffs, and it barely gets you a buzz. I'm sure the flowers are good quality but I will never buy a gimmicky product from here again.”
I'm so sorry about your experience @ejnunn It sounds like you had a defective product! If you come back in with it, and mention this review, we will get that refunded and exchanged for a brand new vaporizer pen that you can depend on.
“Seems like nice enough folks but the prices are unacceptable. Of course
There's the tax issues but the grower pays 25%, the distributer pays 25% and the retailer pays 25%. But by the time the retail customer pays $33/g,
that equals about $15,000/lb versus the $2000/lb played by the retailer. Unfortunately, I can get the same great product for $15-$20 a gram at other shops. This might not be the best time to try to the "Starbucks" of recreational weed. Also, since when is it appropriate to remove all critical reviews?”
We agree @Deedrah the prices were too high with the OLD TAX RATES! Aren't you happy they are more reasonable and that grams actually start at $8each now and cap at $15each, out the door? We're excited to see you next time you're in!
“This was my second visit to Grass, and everything about the store is top notch, from the quality and selection of its merchandise, to the expertise of the staff. Lily, who has assisted me both occasions, was really knowledgeable and helpful, as well as extremely personable. Give Grass a try. You won't be sorry.”