“Monday morning first thing was my visit. Bud tenders very knowledgeable and had a great recommendation. Will defiantly be making more stops. Convenient too being it's across the street from my current job location. ”
“Staff was friendly but only could offer different "feeling" strains but not specific ones. That was disappointing. The concentrate I bought was highest quality product I've had since becoming an enthusiast. One puff and I'm good. Good recommendations but I'd love to have been able to pick up specific strains. ”
“Visited this past weekend during their opening. Prices and strains were clearly displayed on screen behind the counter so that was nice. However, everything in the store was supposed to be 30% off. I asked the attendant I was speaking to see some of the $20 1/8ths from Monkey Grass Farms. I selected 3 of those and one $14 preroll. So without any discount I should have been sitting at $74. Somehow I ended up paying $72. I'm not the type of person to make a scene or bring things up in person so I just took the loss and called it a day. But it was definitely discouraging to pay full price when everything was supposed to be on sale for the opening. The attendant just seemed to be annoyed by my presence. Nice shop, different products, poor service and I'm pretty sure anyone else would be pretty mad about not saving the $22. Probably won't be back, especially since I can't be certain that their sale prices will be honored in the future.”
My name is Gilly, I am the operations manager here at Green-Theory Factoria. I apologize for the experience that you had at our store during our grand opening. Monkey Grass 1/8th's are regularly priced at $30 and on our 30% off sale it brought them down to $21. After buying 3 1/8th's and $14 pre-roll at 30% off would make your order the correct $72. Our sales associate should have informed you of the price of monkey grass before finishing the sale For future reference our $20 1/8th lines are VooDooo Cannabis and Life Gardens.
“Just attended Green Theory's grand opening in Factoria. I had visited their other location in Bellevue, but hated the parking. But it is always fun to visit a new neighborhood store. So I gave it a look over.
I hope Green Theory will take my comments as helpful suggestions, if they truly want to succeed in the new location. I am hoping they do.
First, the shelves were understandably somewhat barren. Hey, they just moved in! The bud tenders were polite, and helpful. The parking is better.
It is the price gouging that pisses me off. Their online prices, and in store prices do NOT include sales/cannabis taxes. So a 15 dollar gram is 22 dollars when you get the bill. A 56 dollar eighth is really 80 dollars.
This is inexcusable.
I have much better choices in neighborhood shops in the area who are not looking to gouge me.
Not going back until they change their advertised pricing policies.
It is a shame.”
We're a little confused when you state the prices don't include tax. We include the tax in all our pricing on leafly & on our website, so we're not sure where the miscommunication is. If you would like to come down to the store we would be more than happy to go over the receipt with you to avoid any further confusion..
“just go here for the bud don't go here for anything else the customer service is horrific just keep positive vibes to yourself going don't crack a smile just tell them exactly what you want and then walk out and enjoy what you bought and don't think about the experience you just had they will do no better at their new location everyone in this place sucks they're just a bunch of I don't know I don't know what they are I don't even want to call them people”
“Came in today for the first time and experienced the worst customer service I have ever experienced at a dispensary in over 5 years of purchasing medical and recreational cannabis in Washington and Oregon. Drove in all the way from UW and was told by the doorman, a young hispanic male, that my Nevada driver's license is a fake because the "colors around my picture are a little weird"? This is interesting to note and I will contact my local DMV to let them know that the license they issued me is a fake. He then asks if I have a passport which I did not as who carries around a passport everywhere they go? I was just going to leave but had spent almost an hour to get to Bellevue so I asked him if there was a manager or someone else who was trained to take a look at my ID; To which he flippantly replies that I "could've gone all the way back to Seattle to get my passport in the time that I was arguing with him". After asking for a manager repeatedly and being denied, he reluctantly brought over a manager who asked if she could take my ID for further examination, to which I agreed. 5-10 minutes later, manager never returns to address me but sends the bouncer-doorman to say the exact same thing that he felt "uncomfortable" letting me in without a passport. Even though it says that out-of-state ID's are welcome on their website, if you are from out-of-state you may want to bring your passport in addition to your license, or if you don't have a passport (and even if you do), you may want to save yourself the time and trouble by going to literally ANY of the many quality dispensaries in the Seattle area for better customer service.”
“This is one of the shops I go to most often. The prices are good, they have decent specials, and they usually have a good selection. The employees are generally friendly and helpful. The trip over to Bellevue is definitely worth it for this shop.”