“Just attended Green Theory's grand opening in Factoria. I had visited their other location in Bellevue, but hated the parking. But it is always fun to visit a new neighborhood store. So I gave it a look over.
I hope Green Theory will take my comments as helpful suggestions, if they truly want to succeed in the new location. I am hoping they do.
First, the shelves were understandably somewhat barren. Hey, they just moved in! The bud tenders were polite, and helpful. The parking is better.
It is the price gouging that pisses me off. Their online prices, and in store prices do NOT include sales/cannabis taxes. So a 15 dollar gram is 22 dollars when you get the bill. A 56 dollar eighth is really 80 dollars.
This is inexcusable.
I have much better choices in neighborhood shops in the area who are not looking to gouge me.
Not going back until they change their advertised pricing policies.
It is a shame.”
We're a little confused when you state the prices don't include tax. We include the tax in all our pricing on leafly & on our website, so we're not sure where the miscommunication is. If you would like to come down to the store we would be more than happy to go over the receipt with you to avoid any further confusion..
“just go here for the bud don't go here for anything else the customer service is horrific just keep positive vibes to yourself going don't crack a smile just tell them exactly what you want and then walk out and enjoy what you bought and don't think about the experience you just had they will do no better at their new location everyone in this place sucks they're just a bunch of I don't know I don't know what they are I don't even want to call them people”
“Came in today for the first time and experienced the worst customer service I have ever experienced at a dispensary in over 5 years of purchasing medical and recreational cannabis in Washington and Oregon. Drove in all the way from UW and was told by the doorman, a young hispanic male, that my Nevada driver's license is a fake because the "colors around my picture are a little weird"? This is interesting to note and I will contact my local DMV to let them know that the license they issued me is a fake. He then asks if I have a passport which I did not as who carries around a passport everywhere they go? I was just going to leave but had spent almost an hour to get to Bellevue so I asked him if there was a manager or someone else who was trained to take a look at my ID; To which he flippantly replies that I "could've gone all the way back to Seattle to get my passport in the time that I was arguing with him". After asking for a manager repeatedly and being denied, he reluctantly brought over a manager who asked if she could take my ID for further examination, to which I agreed. 5-10 minutes later, manager never returns to address me but sends the bouncer-doorman to say the exact same thing that he felt "uncomfortable" letting me in without a passport. Even though it says that out-of-state ID's are welcome on their website, if you are from out-of-state you may want to bring your passport in addition to your license, or if you don't have a passport (and even if you do), you may want to save yourself the time and trouble by going to literally ANY of the many quality dispensaries in the Seattle area for better customer service.”
“This is one of the shops I go to most often. The prices are good, they have decent specials, and they usually have a good selection. The employees are generally friendly and helpful. The trip over to Bellevue is definitely worth it for this shop.”
“THEY TAKE DEBIT CARDS! I think the only one is the state the does. Very upscale. The one budtender checking IDs had an attitude but the rest of the staff was great. Signed up for an account and I got my first email today! ”
“Some good bundle deals on cartridges and prerolls. Points for Budtender Joel. He listened to what I wanted, offered me some great choices, didn't rush me when I couldn't decide, and gave me back my twenty when I overpaid!”
“I'm a fun, the store was nice, Patrick my budtender was cool and the product wasn't half bad (especially for the price). All in all in was a good experience. Wasn't amazed with the blue cheese, but can't expect perfection.”
“So haven't left a review for a shop in a while, however after stopping by Green-Theory and having a wonderful experience, I felt I need to. It's been awhile since I have been back to this shop ( I don't even live anyway close). Yet, it made me happy to see a familiar face, Patrick has to be my all time favorite budtender. Not only does he always pick out the perfect strain for me, but he lets me know he cares. Too many butenders just push the product on you without even listening to what you want, just whats the special of the day :(. I'm glad Green-theory has keep such a good budtender around. I will absolutely be back, regardless of the distance :).”
“So much to choose from thank god the bud tenders here are experienced and eager to share their opinions! I've been to many locations that are staffed by rude, too cool for school girls and guys that Green Theory really stands out for its quality service. All my thanks to Joel, the store's on-hand medical marijuana consultant. He cares about his customers!”