Green-Theory - Factoria (Now Open) Reviews

  • “Green theory is one of my favorite shops on the Eastside. They have a great selection of product at fair prices. The staff is friendly and knowledgeable as well. Kevin is my go to budtender. He really knows his stuff and I can also count on his recommendations for extracts and flower.”

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  • “Fantastic selection of top quality flower! Friendly, knowledgeable staff. I typically like to go to the same budtender, Joel. He has a vast knowledge of the various growers and strains, and his recommendations are always on point! Highly recommend this place! ”

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  • “Came in and met @Kevin today. Six foot plus tall Encyclopedia Britannica of cannabis brands and strains here in the PNW market share space. By all means has no intention today to picking up any flower however after speaking with this bud tender I knew his passion for the plant was just at the level to convince me that I would truly be missing out on some good tree for today after brainstorm sesh at the office. Besides killing it on the knowledge Kevin also helped me out as he could see that the very dim lit area was effecting my ability to make a wise decision after hear what extensive knowledge he knew as I once again came in with out any intention however with the specifics I told him the performance was still above par. Picked up some HAWAIIAN DUTCH on my initial OTP (out the package) inspection will follow soon Happy with my experience will for sure send people this way in addition spread the word at the facility about the staff and inventory here. Suggestions : Brighten up the place. Might have been the weather however it's hard to see inside. Outside parking is a plus and easy to get to very clear and retail front has great curb appeal great modern looks not over done at all. No negative vibes off this place here, will be back ”

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  • “Friendly, knowledgeable, easy-going staff, with a huge variety of strains! Plus, I love that they update their online menu, and list the effects of each strain!”

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  • “Visiting from out of town. Was greeted with a smile and knowable service. The bud-tender gave great suggestions. Great experience over all!!”

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  • “great selection! very knowledgeable staff 😊”

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  • “Staff not helpful, bad prices. Would not go to again. ”

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    Comment from Green-Theory - Factoria (Now Open)

    Sorry to hear we weren't helpful, we pride ourselves on superior customer service. May I inquire what you asked for help with? Also, which products were you looking for that had "bad" prices? We have by far the lowest prices in town and remain competitive with stores across the state. Please provide us with more information so we can better serve you and others.

  • “First time there got snide comment about my age when they checked ID (I have grey hair). Second time I was ignored by three people standing around. Hint: your customer base isn't just 20 somethings. No other place in Bellevue or Kirkland was this bad.”

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    Comment from Green-Theory - Factoria (Now Open)

    I'm sorry to hear your experience with us has been unwelcoming. We do make a point of asking for ID at the door even from people clearly of age, this is because the law requires your ID to be valid even if over 21. I'm sure our team member was just commenting on the irony of checking ID for someone clearly of age, and we apologize if it was taken to be snide. We value all our customers. We also strive to remain attentive to customers so if you have been ignored, that is unacceptable. If this is to happen again, please do not hesitate to ask to speak with a manager immediately. We will be sure to take care of you. My name is Ari, I'm the Operations Manager, please contact me so I can get more information regarding your service here.

  • “Nice location in Bellevue Downtown Easy to walk to from the library or bus stops Close to other restaurants a plus to those that gets hungry”

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  • “I've been in a lot of different stores and everyone has always so nice and helpful.....until I came here. The gentleman that helped me was very dismissive and not at all helpful (and I didn't like the stuff he recommended at all) I was also really disappointed that the prices don't include tax. I thought I was getting a decent deal until I was charged $33 for tax. this store seems to be more pricey than any of the stores too. I will not go back, there are too many better choices around here😊 ”

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    Comment from Green-Theory - Factoria (Now Open)

    We apologize if you received less than stellar service with us. That's very disappointing to hear considering we pride ourselves on superior customer service and our employees are trained to remain supremely attentive and helpful. However we think you might be mistaken about the tax. All of our prices advertised and marked in our store include tax. This has always been the case. What you see is what you pay at the register. You may be confused by the breakdown on your receipt, which shows the portion of money applied to tax.