“I've been in a lot of different stores and everyone has always so nice and helpful.....until I came here. The gentleman that helped me was very dismissive and not at all helpful (and I didn't like the stuff he recommended at all) I was also really disappointed that the prices don't include tax. I thought I was getting a decent deal until I was charged $33 for tax. this store seems to be more pricey than any of the stores too. I will not go back, there are too many better choices around here😊 ”
We apologize if you received less than stellar service with us. That's very disappointing to hear considering we pride ourselves on superior customer service and our employees are trained to remain supremely attentive and helpful. However we think you might be mistaken about the tax. All of our prices advertised and marked in our store include tax. This has always been the case. What you see is what you pay at the register. You may be confused by the breakdown on your receipt, which shows the portion of money applied to tax.
If that happened in our store we deeply apologize. That is not indicative of how we train our budtenders or how we expect them to interact with customers. We pride ourselves on first-rate customer service and being short or inattentive is totally unacceptable. Thank you for your feedback, we hope we can serve you again in the future under better circumstances. Have a wonderful day :)
“There are so many reasons why Green Theory rocks, you will have to see for yourself to truly get the awesomeness. The best thing about GT though, is the staff.
The staff is amazing, they are super friendly, remember you, and they really know their stuff. You can describe what you want, then what you have had with a similar effect, and not once have these guys failed to amaze me with fantastic recommendations on new strains. They have opened my eyes to a fabulous world, and have made me excited to try strains, with no fear of disappointment. Their selection in amazing, with RoyalTree, MiddleFork, Strawberry Cough, and more, Gabriel, good wax selection, tons of edibles, on and on and on.
If you are in the Greater Seattle area, I highly recommend checking out Green Theory next chance you have. Take a few to talk to the staff and try one of their recommendations, you won't regret it.”
“Was visiting Bellevue and had the opportunity to go to Green Theory a couple of times. The staff is super friendly and helpful. Special shout out to S, this lovely lady knows her weed. She was very helpful in educating me on all the options. All around great experience. Highly recommend KoF TriCone!”
“This is my go-to shop! Autumn was my budtender & did an excellent job explaining the various items & specials. I've been to Green Theory 4x (whenever I fly into WA) & always have a great experience. Staff is helpful & fun to interact with. I also enjoy that there is a female budtender every time & that the wait time is minimal (plenty of staff on hand). ”
Thank you for taking the time to post a review. I'm disappointed to hear about your customer service experience at Green-Theory. We pride ourselves on having excellent customer service and we certainly carry this reputation among the recreational cannabis community. The treatment you received is unacceptable and I will certainly address it. That being said, I invite you to visit our store again - I guarantee that you'll receive the top-notch service that Green-Theory is known for. Last, I just wanted to let you know that our inventory is in constant flux. Due to the fact that we receive new product almost every day, it is sometimes difficult to keep our menus 100% accurate all the time. I invite you to call our store to make sure the product you're looking for is in stock!
Bill Orr Operations Manager Green-Theory