“Today was my first visit and am not familiar with a lot of the "new" options. I was checking out the oils, tinctures and edibles and the tender was indulged my questions even though it was clear I wasn't going to buy them. However, when I said I did come in for some bud, he walked me over to the bud counter and helped me through choosing 3 strains (which I, of course, had already read about here on Leafly). The shop is great and they stock every thing and then some. The two people I talked with were top notch, too.”
“Great, knowledgeable and helpful staff. Nice selection of quality bud. They often have a lot of my staple strains at reasonable prices, and the employees have made several strain suggestions that I ended up loving, 10/10, am now a regular customer after 3 visits. ”
“My go-to shop at this point. Great staff and oil prices. This place hits that spot between professionalism and friendliness that a lot of smaller, "shadier" places don't so it's always been a nice experience. All I buy is oil and the staff has always been really eager to talk over what they have and recommendations. Ari in particular has been a big help in what to pick up. Great Xtracted prices too. Check these guys out.”
“This is my updated review on Green Theory in Bellevue. I have visited this store five times in the past two weeks and I’ve been extremely pleased, in and out quickly with FIRE! I’m still not accepting recommendations but have to say that carrying Gold Leaf Gardens and Gabriel is redemption! I’ve purchased Tangie and Mango by Gold Leaf Gardens and Lemon OG and Cookies and Cream by Gabriel, all of which were latest harvests and sticky goodness! Great job guys and gals will see you next week!”
“I was incorrectly informed by a ill-trained employee about the return policy. I told her a wasn't sure that the cartridges they offer are the right size or would fit in the new vape pen I just bought. She assured me I could return it if it didn't fir right. I then returned 3 days later expecting to return it, because it didn't fit, but then was told by a manger that they don't do that. He gave me no refund but only a 20 percent discount. on my next purchase...that does not make up for the $45 I spent on that cartridge. I hope they train employees better in the future.”
My name is Bill Orr. I'm the Operations Manager at Green-Theory. I'm sorry that you feel as though you were misdirected by one of our sales associates. I will certainly take your words to heart and make sure that our staff is fully informed in relation to matters such as the one you bring up. I also apologize for the misinformation you received about our cartridge exchange policy. We do allow damaged or faulty cartridges to be exchanged within two days of purchase if returned with the original receipt and packaging.
“Green Theory is awesome. Good location and the store is pleasant. Great selection on cartridges. I have been a customer at Green Theory for 6 months. I know from experience that the staff wants their customers happy and they are fair when there is a problem.”