“I was incorrectly informed by a ill-trained employee about the return policy. I told her a wasn't sure that the cartridges they offer are the right size or would fit in the new vape pen I just bought. She assured me I could return it if it didn't fir right. I then returned 3 days later expecting to return it, because it didn't fit, but then was told by a manger that they don't do that. He gave me no refund but only a 20 percent discount. on my next purchase...that does not make up for the $45 I spent on that cartridge. I hope they train employees better in the future.”
My name is Bill Orr. I'm the Operations Manager at Green-Theory. I'm sorry that you feel as though you were misdirected by one of our sales associates. I will certainly take your words to heart and make sure that our staff is fully informed in relation to matters such as the one you bring up. I also apologize for the misinformation you received about our cartridge exchange policy. We do allow damaged or faulty cartridges to be exchanged within two days of purchase if returned with the original receipt and packaging.
“Green Theory is awesome. Good location and the store is pleasant. Great selection on cartridges. I have been a customer at Green Theory for 6 months. I know from experience that the staff wants their customers happy and they are fair when there is a problem.”
“This place is ok, as far as bud goes, however almost every experience in there has been unfriendly staff (other than the id checker). My last visit was terrible. Just as a disclaimer I only bought the weed to not be a bother, apparently. I asked for a pack of hybrid pre rolls and she gives me a choice of two sativas and asks "which one looks cool". Then I asked for an indica pre roll she would suggest and she just pulls Gdp off the shelf and rushes me to the register ......thanks a lot
I go in there because I'm in the area sometimes.
I wouldn't recommend to a friend.
I'm not going to shop here anymore.”
My name is Bill Orr. I'm the Operations Manager at Green-Theory. I apologize for your experience here during last visit. Green-Theory prides itself on its friendly, knowledgeable staff and strives to offer the best customer service possible. I guarantee you that next time you visit you'll be attended to properly.
“Best staff in WA. I learn something new from them all the time. If you don't think you know enough about bud to make good decions, they take good care of you, never let me down yet. The woman who helped me today was explaining how the tearpines can make a strain more relaxing or alert. Blew my mind how little we know really. Good selection, friendly (and attractive) staff, and a smart bunch of weed experts. Other stores don't come close to hitting all the marks like green theory.”
“Green Theory is a great shop in the heart of Bellevue. The selection is excellent at all price levels and I find the the staff to be very knowledgeable and friendly. Unless Im out of town this is the only shop I frequent. Highly reccomended and a great rewards program too.”