“This place has FIRE FLOWER....too bad they treated a long term customer like trash.
So I went in a few weeks ago, the nice lady behind the counter talked me into a RX-Green Cartridge. Seemed like a great idea! Who wouldn't want all natural. So I go home, try it out with the battery they sold me for the product. Immediately it tastes like burning aluminum...hmm thats not right. I have my roommates try it, all of them basically say the same thing "that tastes like poison" So the next day I take it back in. I am told they accept no returns, especially when its a "preference thing" that was like a slap in the face. I had been coming to this place for over 6 months, I have tried dozens of other pens, I would never try to return something because it wasn't my preference. The guy treated me like I was making it all up because i made a mistake and bought something i didn't like?
Maybe, they'll offer me a credit for the $70+ i just wasted, maybe they'll be remotely human towards me. Nope, they offer me $10 off flower and thats that. Told me to reach out to rx-cartridge...as it wasn't their problem. They too made it seem like I did not know what I was talking about and that maybe groundswell sold me a bad battery, that ruined my cartridge. translation - ITS NOT THEIR PROBLEM.
So in summation, frequent customer who comes in civilized and wants to talk about his faulty problem. Gets told he doesn't know what he's talking about and that they will not do anything about it. Which sucks because I could have lied, walked in said the cartridge didn't work and they would have handed me a new one no questions asked .
70 bucks in the grand scheme of either business is absolutely nothing, so to act so tough over it really showed their true colors .
TREATED HORRIBLE BY PEOPLE I THOUGHT WERE HUMAN....never going back. Steer clear of the bad vibes.”
Hey there, HerbHasaSilent_S. Thank you for taking the time to give us your feedback. First of all, we’d like to sincerely apologize for your less than stellar experience at our store! It’s never fun to buy a product, only for it to not meet your expectations…we’ve all been there, for sure. It sounds like there might have been a slight misunderstanding, but unfortunately we aren’t allowed to accept products back into our center that have already been used. That part, although a nuisance, is both our policy and state law. If the cartridge is faulty or malfunctions, then we can certainly obtain a replacement from our vendor, but beyond that we cannot make any exceptions. We really value your continued support and patronage — we wouldn’t be here if it weren’t for loyal customers like yourself. Have a great day, we hope to see you soon!
Hey, thanks for the kind words! We love making people happy and it's looks like we've succeeded here. This review is also god for a $5 credit; all you have to do is ask your next Patient Relations Specialist for a Social Media Review Card. This review counts as one stamp worth a $5 credit, but you can earn up to four more of those credits by leaving a review on any of our other social media platforms. Thanks again!
“The team at groundswell exemplifies the kind of service I want to receive when I enter a dispensary. As a medical patient I visited this location for almost a year prior to signing them over as my caregiver. I have visited on the recreational side as well, when I have had friends in town. The selection and variety of strains and the consistently great service are what makes Groundswell stand apart from the other dispensaries on this stretch of Colfax. I don't smoke flower too much anymore, but this past weekend I picked up an 8th of the Tangerine Kush and honestly, every time I filled a volcano bag, the entire living room smelled of citrus. It was a very relaxing, but not too sedative indica strain.
If I could make one suggestion it would be to potentially open up production of some different strains to some other known extraction companies. The NYCD from GreenDot is amazing and everything I've had from Darkhorse has been great as well, but some of the other shatters have left a bit to be desired.
Overall I'm super happy with my choice to make these folks my primary. I enjoy every visit and I never leave wishing I had a different experience.”
Wow, dab_bear! What thoughtful, kind words. It's very apparent that you enjoy partaking in our flower just as much as we love cultivating it. The citrus flavor on that Tangerine Kush is amazing too, you aren't kidding! As far as your feedback pertaining to concentrate selection, that's important for us to know that our patients want to see our product run through numerous extraction companies. We'll be sure to pass that bit of feedback along to the people who make decisions on ordering. Again, really appreciate your opinion!
That being said, we want to thank you for this awesome review! Any time you're near by, grab a Social Media Review Card if you haven't already. It'll come loaded with one $5 credit as a thanks for leaving this review, just mention Leafly to your Patient Relations Specialist. It's also good for up to four more $5 credits, if you feel like spreading the word on our other social media platforms. One more time, we thank you!
Thanks for the review, MaxEmmo1! We really appreciate you lending us some feedback. In terms of selection, we like to carefully vet each product we carry, so that we can guarantee everything we sell is of the highest quality. If you don't already have one, make sure to grab a Social Media Review Card next time you're in...this review is good for $5 on that card, and you can earn up to four more $5 credits by leaving reviews on our other social media platforms. Thanks again!
“The staff here know what they are doing. They have a great selection and some quality products, as well as fair prices. I'm always treated very well and want to come back when I need to go shop for cannabis. I highly recommend this place.”
Thanks MattMo2. We strive to make sure every customer and patient is treated with the utmost respect. To show our appreciation for this review, we'll give you a $5 credit next time you shop - just mention this review and get a Social Media Review Card from your next Patient Relations Specialist. They're free, and it'll be good for up to four more $5 credits!
“This place is awesome. Some other high end places can create a tense atmosphere for people who don't know what they are looking for, but this place has the best staff around. I have been a long time member and recommend this shop to everyone. Great selection, product, and prices.”
Thanks for the awesome review, kronboss. We take pride in having a boutique appeal yet a friendly and welcoming staff...glad you agree! Next time you come in, be sure to mention this review to your next Patient Relations Specialist. It's good for a $5 credit!