I'm sorry you feel that we don't care about our patients. Trust means a lot to us, so feeling that way is concerning. I'd like to shed some light on this issue, and I'm sorry that there was a misunderstanding. Our Live Resin is made from the fresh fan leaves and popcorn nugs pulled from newly cut down plants. We take them and flash freeze them in our cryogenic freezer until we are ready to process it. Why do this? There's a loss in terpenes with the normal curing process, with the nugs and trim that are blasted for shatter/wax/etc. Sure, there are definitely terpenes in shatter etc. However, much more is in the fresh flower. Thus, Live Resin! The terpene content is much higher in Live Resin than shatter etc. Producing a stronger, richer flavor. This will be just as true with nug run, trim run, or a mix. The process to make shatter, if done right, will only hold cannabinoids and terpenes. If theres a lot less THC in the fan leaves, it'll simply make less shatter. The quality will stay the same. Trim, nug run, it doesn't matter.
If you wanted to come into the store and talk more, I'd love to do that with you. You can come into the store on Monday's or Tuesday's and ask for me, Marissa, or reach out to me through e-mail at email@example.com. Thanks for your feedback :)