Herbal Wellness Center - West (Med/Rec)

I used to really like this dispensary but I'm pretty frustrated with the right now. I understand we are all adjusting. I really do not understand the purpose of doing an order online which took me personally about an hour until it was processed from the time I submitted and maybe 15 minutes after that I received a text that my order was ready. I come to pick up and the VERY nice gentleman checking people in told me it was going to be an additional 45 minute wait for my order to be ready that brings my grand total time excluding driving to TWO hours. It would have been faster and with equal amounts of exposure to have walked in at 11. The negatives experience is only based on HWC current protocol and NOT the workers. They were nothing but nice. The other dispensaries I've been to have not done this, when I receive a "your order is ready" message it means my order is fucking ready.

they take forever and there's no point in phone orders because you still have to wait with the walk ins. plus if they know you you get to go first that's not fair I seen it for myself! I've been here 40 minutes and still waiting.

Longest online waite time out of any dispensary in phoenix. There is nothing express about there online express orders takes 2-3hrs to get confirmation to pick up then you have to Waite another hour once you get there it is ridiculous.extremely small waiting area waisted building next door that never has hardly any business. Product quality is good but not any better than most other dispensary around they have good deals but really slow staff that can't handle large crowds. There is no other place in town that has online ordering system so flawed as this one.

Mary's muscle freeze was $13.50 for 75 mg why is it now 70$ for 200mg... Can someone teach Herbal Wellness some basic math please? 13.50 x 3 = 40.50. Why is there a 30 dollar increase in price? From where it was???

I called twice, to make sure my order was there and waiting for me. I was assured it was waitting for me. I drove 2@1/2 hours. I then waited an hour, was told it would be 30 min. It didn't help that it was either a crowded room, or outside. With Covid 19, I chose outside. The room was sweltering as well, it was over 100° in the shade but I waited because I'm stupid. I was so relieved when I was escorted inside. Then the shit show was on. I had ordered Gelato, thank God I had my confirmation of that order from Leafly, because someone had taken it off my order, and sold it. If I hadn't had it, I'm sure I'd have trouble PROVING IT. The 2 calls were documented as well. They gave a bag full of vapen give aways. Sold me other stuff I didn't order, and wasn't what I'd ordered, and that I had called to make sure it was available. Twice. I was told it was waiting for me to pick up. I left drove 2 and a half hours home. What a messed up experience that was. So I guess the honeymoon is over. All I want is to never waste another day getting bummed out.

I don’t know what is going on but the carts Have been disgusting they literally smell like diarrhea and taste like there’s chemicals in them I called told him about it they said we are having multiple calls about this problem come in and trade it out I did just that and they gave me the same flavor but a different bitch still the same thing it tasted like there’s poison in chemicals in it and smelled really bad so I called again they told me they were trade out for a different flavor in strain and still this whole different one smells like diarrhea taste like poison so I don’t know what else to do besides call and complain again and risk getting another nasty cart I am seriously upset I come there for Bogo carts And have never had a problem until just recently I drive 45 minutes just to go there and had to go there three times within the last three days because this problem. Every other time I’ve been there the carts have been fine. I do not want another cart if I’m offered one I would like something else because I do not want to risk a fourth time of it being disgusting in maybe poisonous. I don’t know what to do should I call a testing company and get tested to see if there is deadly chemicals in it should I call the channel 3 news and have an investigation going on? I just don’t get I have been coming here for months to get the carts and has been no problem and then all the carts just taste like there’s chemicals that should not be in there

Over priced and they have no parking. I placed my order online because they had a bogo deal which is the only time I come here. Apparently distillate is not an extract according to this place. Wasted my time and gas for nothing. Never coming back here for sure!

Got there 45 min before close with an online order and wasn't able to get it before they closed. The people working tonight were being completely inconsiderate and didn't even apologize for the inconvenience. I come here 2 to 3 times a week so to be treated like that is unacceptable. There should have been messages sent out as soon as they knew there was going to be an issue getting everyone in. POS communication and rude employees.

Waited an hour for an online order only to be told to go home rudely when I asked how many more patients are ahead of me by a guy named kameron with a K. Won’t be back again unless management actually does something as it was impossible to get ahold of anyone else. I’ve been patient fo

Placed an order at 8:01 to get that oz , no reply at all and just checked and there sold out . Do I have to camp outside overnight just to get a deal or what ? Y’all are ridiculous and then they still gone make you wait an hour with a packed ass lobby . Great bud, terrible dispo.

Now that they serve recreational customers, medical patients are being skipped left and right from poor regulation and customer service. This was 1 of only 2 dispensaries I used before prop 207. I will never go back.

I waited for over an hour for an online pick up order.

Wow, I really made a mistake picking up the special today. It was my fault for going against my better judgement but this is really terrible. It also expired a month ago according to the jar and was harvested in mid April. It tastes like chemicals, burns terrible, overall it was a mistake. I'm bummed you guys sold me this really. The staff here is really cool but there is a bit of a management / inventory issue and some things about the pricing that just need to be fixed. Best of luck to you guys but those aren't even mids they are mistakes.

waited forever then they try and fix it with some lamb ass mixed trim pre roll taste like shit...place is no good.. weed taste like to many pesticides..

looks good, smells good, but has seeds? If Any Meds Has Seeds in it Its Dodo no matter how good it looks or smells. Good Meds Have No Seeds. Even If There Is Only One Seed Out The Whole Plant, its Ruined. No Longer Medicinal........No seeds Please. Ever

Love the Wednesday deals for medical patients, however I am I little confused on why medical patients stand outside while the recreational patients are able to to wait in the lobby next door....

online ordering but no express check out? hour and half wait for ready online orders. poorly run and disjointed setup. 3rd issue I've had.

Another bad experience, waited almost 2 hours for my online order I made several hours ago, it sucks when you see people come in after you and get served first

Wait was too long for ordering online 20 minutes wait to be called is unacceptable plus you have to wait like 30 minutes for them to confirm your order and come in and wait another 20 minutes to be called , this experience was just too long

This location is a weird one, so I came in towards the end of September and the CBD side gets hit with tons of patients for the Dispensary. As I'm waiting to be taken to the other side. Laura and Eryka both helped me out and informed me on all their deals. As I get my named called, me and a group of others follows an employee from next door. When we were walked into a lobby , a group of budtenders can be seen just standing around, and chatting in the Dispensarys receptionist window, while the people next door were working their tails off.. Patients are being held back and told they have to wait atleast an hour. If only the HWC budtenders would assist with the flow of the patients. Thank you guys for all your hard work it was noticed!!

im in here 3-4 times a month and love there products but im almost positive one employee has told me i had change coming back to me and just never gave it up, just hit me with a "have a good day" granted i probably would have just tipped the change, but that is my choice, and to just "forget" to give me my change back is not only unprofessional, it is morally wrong.

Why bother offering a point system or punch cards if these are never acknowledged while shopping here. Used to have a great quality staff but looks like things have certainly changed since prior visits.

I loved coming to Herbal wellness but tonight was HORRIBLE. Deals are great yes but not worth the headache. The place is PACKED, no social distancing. They don’t allow walk ins so you have to place a mobile order, & 45mins later when you finally receive a text that your order is ready you have to check in when you arrive. After arriving I waited 30mins outside, it’s hot. After getting impatient I asked how much longer, they said there was 22 people AHEAD of me no time estimate. Wait what? The lady responds that people change their orders sometimes when they go back so it takes longer, then why is there a sign up front that literally says you can’t do that & you’ll be pushed to the end of the line if so? Enforce your rules & if not then at least warn a customer that placed a mobile order that it’s still going to be another hour and 1/2 til’ they receive their order. I’ll never get this time back. I’d rather spend more money than be treated like this.

The Vapen top shelf shatter has the consistency of goop. I had other top shelf shatters before from HWC and it was not all goopy ever since the price drop on the shatters the quality has gone out the door. I guess I'm stuck with 6 grams of goop :(