“This hasn't been my first time visiting Herban Legends, but it will be my last. I live in Belltown, shop regularly, and even some of the budtenders know my name. Yet there are some staff whom I never talk to, because they seem stiff and unfriendly. I wait for my favorites like A or K. While K was busy, I listened to a male budtender hurry through a group of customers questions with rude, blunt, uninformative answers while staring off into the space above their heads. The group exchanged glances with confusion, and ended up just buying whatever he suggested. I get that "the budtender knows best", but what happened to the friendly customer service at this establishment? The budtenders used to smile, and answer every question with understanding that not everyone is from Seattle, or the Washington area. The budtenders have no patience, and it seems like Herban Legends can't keep their managers either. I've seen the staff change, and the managers cycle every couple of weeks, and they have only been open since the beginning of May. I really hope this place can turn it back around. The energy the first couple of months was phenomenal, and I'm looking for that daily pick-me-up-attitudes I used to get from staff. I used to come here for the staff, because there is cheaper weed in the area. I'll check back in a month or two, hopefully Herban can get their mojo back.
Would not recommend to a friend.
Would not shop here again.”