“We bought 1 gram of F*ing Incredible here. Inside the package were two chunks, one bigger than the other. The small one was great but when we fired up a pipe with some of the remainder it was immediately clear that something was wrong. The weed smelled different from the first chunk and tasted like bug spray. It was simply awful and obviously there was no smoking it. We understand you can't take it back but when we asked about policy we were basically told to contact the grower (which is ridiculous) and "tough luck." "Too bad, pal," isn't much of a store policy. If I bought bad cheese at TJs they would give a store credit without thinking about it, probably because they assume their customers aren't thieves trying to con them. I wouldn't have minded so much but the clerk waiting on us was so obviously contemptuous of us of us older folks that he didn't even bother to hide it. His tone, his attitude, everything was like we were wasting his time--and this is while we were also buying something at the same time. At the end, we asked if there was anything like a Senior discount. He looked down his nose at us and said, "Yes, but you have to ask for it." Well, Champ, you have to know a policy is in place before you can ask for it. He couldn't even be bothered to say thank you when we left with our purchase. If it had been me behind the counter I would have said, "Look, I can't take bad weed back and we don't give store credit but I can give you a 20% discount today, including a Senior discount, and stamp your punch card twice." Keeping customers happy doesn't seem to factor into what Higher Leaf is doing. If you can't take care of your customers at least give your employees enough training to keep them from being rude to your customers. As for me, I'm not going back to Higher Leaf.”
Ackerman- Thank you for coming into the store to discuss your recent issue. Our Budtender was happy to give you 20% off of that day's purchase as well as a 20% off card for your next visit. Unfortunately we cannot offer more than 20% off a purchase, which means the 10% Senior Discount wouldn't apply in this case. We don't have an age limit for our Senior Discount and are happy to offer it to anyone who asks. We'll be sure to promote the Senior Discount so our customers are more aware of it. Please don't hesitate to reach out to us at firstname.lastname@example.org if you'd like to go over your visit in more detail.
“This place is good if you have tons of money to spend on premium - expensive weed- but if you're like me, and looking for quality at a cheap rate I'd avoid this place. These days in many shops you can get quality buds for cheap, but all the discount strains I've tried here have been really terrible. That said, if you don't mind the price they have good service and ok selection, but if you're looking for a good deal on something you can actually smoke I'd look elsewhere. (Here's to hoping you guys get some good cheap bud soon!).”
pottoken - Thank you for taking the time to share your review with us. We are disappointed to hear that our selection isn't what you're looking for as we pride ourselves on offering a variety of quality and price. Please contact us at email@example.com and let us know which vendors you are looking for and the price you found at other stores. Thank you and we hope to see you in again to try our ever evolving inventory. We'll be sure to pass your compliments on to our staff!
“These guys have sold me the wrong strain twice. The first time I noticed right away, fortunately, but the second time I didn't notice for several days, so I was stuck with something I didn't want. Check the labels carefully with these guys, and don't assume that what you asked for is what they handed you.”
“The staff is very friendly as many have noted. It is clean, large and well run. It is a bit spendy compared to places all over Puget Sound. The deals are very average. the weed is good, often very good, but there is nothing here that has be really impressive to me in over 12 visits. I also bought some bud from WALDEN (Granny Derkle) that was billed as 3.5 grams. I measured at home on an excellent scale and it was 2.76...that is a rip-off....really disappointing. Don't know if that is Walden's responsibility or HL's but it sucks either way.”
“This is my go to store for the selection and prices. Also, friendly staff and well run. You never wait long and while you do you can look at the daily menu. Great selection with both high end bud and great deals. You can always get at least 4 to 8 different strains for $8-12 a gram. And the low price doesn't reflect low Thc. You can get very high quality for the great prices.”
“The quality was decent and the selection was large, but the prices were insane. The prices on concentrates per gram were literally double what I generally pay elsewhere. I got three strains, two of which were good (the Frost Giant was excellent - top notch) but the third had obviously been sitting around for a while and turned to dust when I ground it and had lost a fair amount of it's potency.
The door staff was courteous and even though there was a large line I was in and out quickly with no hassle. Very efficient... having 4 tenders working the counter helped too. The storefront was clean and organized, but nothing special.”