Nice store but the customer service is terrible. No one knew what they were talking about. This is probably due to the fact that every time i go in there there's never the same people working, the turnover rate must be astonishing. I went in for 7g indica and they were trying to offer me an ounce of sativa which i said i really didn't want. They also almost forced me to by an accessory when i didn't need one, tried over and over again (at the cash and on the sales floor) to get me to try and by a bong or papers after i told them multiple times i didn't need any. I would highly recommend going to a different store where people know what there talking about so you can get what your asking for without being harassed to buy everything else in the store. I ended up leaving with what i wanted but not without a fight.
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About this dispensary
Highlife Cannabis - Sudbury
Highlife Cannabis Sudbury is Northern Ontario's premier cannabis retail store. With Ontario's largest display of live cannabis bud bars, customers can have an up close magnified look at the flower and sample the aromas of a large selection of strains prior to purchase. With over 350 products in stock, there's literally something for everyone. Whether you are new or experienced with cannabis, our passionate staff are ready to be your trusted guide along your journey. Prohibition is over, but we're just getting started. Don't just read about it, come by and check it out for yourself!
Leafly member since 2019
dispensary Hours (Eastern Time)
16 customer reviews
Absolutely do not shop here if you can avoid it. The staff, as well as the manager, have the worst customer service you will have experience. They will sell you a defective product, acknowledge it is defective, show you it is defective, and not replace or refund it. If you want a working one at that point, too bad you must buy another one. It makes no sense. Absolutely abysmal service. I drove for two hours to come to this store and I will never return.
The prices were absolutely insane. The employees all looked like they belonged in the circus. The product I received was sitting there for a year which I didn't realize until later. It was full of leaf and stems, under weight and expensive and when I called to let them know they basically said "too bad" She said it's not popular so it just sits there, meanwhile it was recommended by the staff to me. I will not buy anything from this store or the OCS ever. What a botched job at every single level.
Always nice to go in. Knowledgeable staff and easy to find products. Unlike other stores, it has a menu of what they have and strains on display so you can see and smell what you’re buying.