Infinite Wellness Center - Ft Collins Reviews

  • “Great quality, nice atmosphere. Gregory was extremely helpful!”

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    Comment from Infinite Wellness Center - Ft Collins

    Aww Greg is awesome, glad he could help, we look forward to seeing you on your next visit.

  • “Horrible employee attitudes. ”

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    Comment from Infinite Wellness Center - Ft Collins

    Very sorry to hear this - we'd love to learn more and correct the issue. Please feel free to email us at info@iwc8.com

  • “Skylar is the best! Coffee&doughnut chocolate edibles are the B-E-S-T! Thanks!😗”

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    Comment from Infinite Wellness Center - Ft Collins

    Yum! We're so glad you enjoy our edible selection.

  • “I used to recommend and rave about this place to family and friends until an unfortunate event tonight with their internal communication and customer service. Yesterday, I purchased a cartridge from Infinite Wellness for my vape pen. All was fine until I sat down tonight with it and the entire cartridge was clogged. I called and spoke to a nice woman, explained the situation, and she said it would be no problem. Having returned a faulty cartridge before, I assumed the exchange would be simple. I drove the twenty minutes it takes for me to get there only to immediately be berated about a receipt. The box has the time and date on it that the cartridge was purchased and my phone number also indicated the purchase so the front desk communicated for me to go on back and complete the exchange. The female clerk was immediately skeptical and demanded I show a receipt to exchange the item. I had not brought the receipt assuming my proof of purchase within their internal system and my labeled, dated, and timed boxed would prove that I had indeed purchased that item the day prior. Furthermore, the man who sold me the cartridge was standing right there. She got her manager and they continued to condescend me by questioning my motives for not having a receipt. She literally compared buying a forty dollar cartridge to buying a "large piece of furniture." Very odd. Then, she brought up how I returned a faulty cartridge prior. It is true! I had done that because they sold me a cartridge that caused my pen to not work. The clerk for that exchange was awesome - he troubleshooted the problem with me, discovered the cartridge was faulty, fixed my pen, and gave me a new cartridge! Unfortunately, this clerk thought it was okay to use that as some sort of indication that I was lying about being sold a second faulty cartridge. It appeared even some of the employees were shocked by this exchange, the lack of understanding, and the downright assumption that a loyal customer was lying to them. Very horrible customer service experience. I have loved frequenting this place but cannot support a place that treats their customers with such condescending attitudes. There are many places out there that will except an exchange when the clerk who sold you the product can vouch for it, the box is dated and timed, and the customer provides all the information to indicate truth. Such an unfortunate and strange experience.”

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    Comment from Infinite Wellness Center - Ft Collins

    Hello! We've contacted you directly through Facebook and resolved this matter - we'll be happy to honor the exchange for you on your next visit and apologize for the misunderstanding and the poor interaction. We look forward to seeing you again.

  • “Love this place. Pet friendly. Great service and selection!”

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    Comment from Infinite Wellness Center - Ft Collins

    Thank you so much! We love meeting your 4 legged friends!

  • “I highly reccomend this location! the sweetest people around!”

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    Comment from Infinite Wellness Center - Ft Collins

    Aww thanks so much, we look forward to seeing you on your next visit.

  • “I really like this location. The people on the front desk and the bud tenders are very kind. Today I was checking in at the Med counter, and the lady (I'm so sorry I didn't catch names today) was very kind and helped me get my card pulled up on her computer, and even printed it out for me. I've been at other places where if you did not have your card, even if you have the number, a photograph, anything but the actual card, simply would not let me in; even when I could prove my med card was active, -I couldn't print it out, and my ex has my actual card and won't return any of my things, what am I supposed to do? Rob his house for what's mine? Infinite Wellness was very understanding and very kind to help me get my card pulled up digitally for them and printed out so that Iw wouldn't have this problem again. Really, very, very nice people here. The bud tender, a young blonde man, was very sweet and very helpful in helping me find some good medicine. His reviews and suggestions I found very helpful. It's almost always very, very busy in there, but I always end up satisfied with my purchases. I would definitely recommend this place to others. The selection of flower is average, with about 8-12 strains, and they have numerous edibles, tinctures and other products, however, I'm not usually too interested in these as they are not quite as effective for me. But I did notice the vast array of products. The flower is really great. Purchased OG Kush and G-13 today, so I'll be reviewing those very soon, but they are very green, very delicious smelling, and very crystally. It smells amazing really. I can't wait until payday to go back. I will note that they have Bruce Banner, which is a very creative one that I love, and it's the only place i've seen around the FoCo area with it routinely in stock. Infinite Wellness has One Very Pleased customer right here. =)”

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    Comment from Infinite Wellness Center - Ft Collins

    Aww thank you so much for your awesome review, we look forward to seeing you on your next visit.

  • “Recommend highly when it comes to concentrates. Big menu & great pricing...”

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    Comment from Infinite Wellness Center - Ft Collins

    Glad you are enjoying our products, we look forward to seeing you on next visit.

  • “Best quality for the price, and many of your staff are incredibly helpful and knowledgeable about your products. ”

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    Comment from Infinite Wellness Center - Ft Collins

    Thank you so much!

  • “Very professional staff. All were very friendly and full of knowledge about the products”

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    Comment from Infinite Wellness Center - Ft Collins

    Thank you so much!