“Great place, AWESOME weed. I absolutely love and recommend the pre-order, its quick and easy and they process your order very quickly. Nice to skip to the front if the line. I don't think I've spent more than five minutes completing my order and I'm on my way!!☺”
“I used to recommend and rave about this place to family and friends until an unfortunate event tonight with their internal communication and customer service. Yesterday, I purchased a cartridge from Infinite Wellness for my vape pen. All was fine until I sat down tonight with it and the entire cartridge was clogged. I called and spoke to a nice woman, explained the situation, and she said it would be no problem. Having returned a faulty cartridge before, I assumed the exchange would be simple. I drove the twenty minutes it takes for me to get there only to immediately be berated about a receipt. The box has the time and date on it that the cartridge was purchased and my phone number also indicated the purchase so the front desk communicated for me to go on back and complete the exchange. The female clerk was immediately skeptical and demanded I show a receipt to exchange the item. I had not brought the receipt assuming my proof of purchase within their internal system and my labeled, dated, and timed boxed would prove that I had indeed purchased that item the day prior. Furthermore, the man who sold me the cartridge was standing right there. She got her manager and they continued to condescend me by questioning my motives for not having a receipt. She literally compared buying a forty dollar cartridge to buying a "large piece of furniture." Very odd. Then, she brought up how I returned a faulty cartridge prior. It is true! I had done that because they sold me a cartridge that caused my pen to not work. The clerk for that exchange was awesome - he troubleshooted the problem with me, discovered the cartridge was faulty, fixed my pen, and gave me a new cartridge! Unfortunately, this clerk thought it was okay to use that as some sort of indication that I was lying about being sold a second faulty cartridge. It appeared even some of the employees were shocked by this exchange, the lack of understanding, and the downright assumption that a loyal customer was lying to them. Very horrible customer service experience. I have loved frequenting this place but cannot support a place that treats their customers with such condescending attitudes. There are many places out there that will except an exchange when the clerk who sold you the product can vouch for it, the box is dated and timed, and the customer provides all the information to indicate truth. Such an unfortunate and strange experience.”
Comment from Infinite Wellness Center - Ft Collins
Hello! We've contacted you directly through Facebook and resolved this matter - we'll be happy to honor the exchange for you on your next visit and apologize for the misunderstanding and the poor interaction. We look forward to seeing you again.