“As an employee in the cannabis industry and an avid consumer, I like to check out new shops and what they have to offer in regards to customer service and product quality. I have visited the Beaverton location 3 times now (with new hope and an open - mind) and every time have left just slightly dissatisfied. The first visit was poor customer service, as if the bud tender was perturbed by my questioning. The second visit left me with a gram of GG#4 concentrate that was coated in a funky white powdery color from maybe the silicone container. This left me wondering if the oil had been an older product or just poor quality. Regardless, it was not charming to the eye; however, the oil was effective in potency. Finally, tonight I visited for a third time, and again left dissatisfied. The gram of bud I requested was nothing more than .3 of the gram in stem and the rest of the product was leafy. It was not the end of the jar or poorly trimmed buds , again it was poor customer service and the bus tenders lack of interaction with the customer. Overall, I won't visit this location again.
Not to mention the numerous phone calls I have attempted to make about when they would restock a specific topical. Each time, the same vague answer. Which, again, I work in the industry myself, and know restocking can be fickle. However, with better customer service, my questions could be answered more clearly. ”
Our motto in the shop is "the customer is always right" so I will assume what you are mostly saying is true. I will agree that silicon pucks leave residue but we have changed to a different packaging type so in the future, this issue will not exist...As for the customer service, I will assume our employees have "off" moments but it certainly is not the norm for any of our shops as you can read by our history of reviews. Lastly, a stem weighing .3grams on a gram of flower is very rare. Most stems maybe weigh .1gram (and I have weighted many stems) so next time ask the budtender to "trim" down the flower...We do that regularly as part of our service. Since we buy bags already weighed and sealed, we can only control that factor once it hits the sales floor.
“Stellar service, educated, kind staff, beautiful storefront, excellent selection and quality of product for a very reasonable price. I was hesitant to check this place out when they first opened because I already have my favorites in town but this place is quickly becoming my new favorite. I thoroughly enjoy the time I spend there and appreciate both the time and energy put into every visit by every sales rep I have worked with. I would absolutely recommend coming in and at the very least checking this place out! ”
“I love this place. Its so close to my place. Dont even have to cross the street. Open till 10, really good prices and friendly service. Theres really only one other place in this area i would go to besides kaleafa. You guts are awesome. Keep up the good work.”
“This is definitely the best shop in beaverton area in my opinion. Some of their outdoor $24 8th are hands down better than many competitors' $40 8ths, not to even mention the quality of indoor flowers for the prices is phenomenal. Pair these products with excellent service and a very professional staff, and that is why Kaleafa is #1 by far to me.”