“This store is awesome. I'm one of the gray-haired set, and Kaleafa employees are so welcoming and informative to me and my friends. I haven't experienced that at any other dispensary. I drive 18 miles and pass many green stores to get to Kaleafa.”
“Bummer....just a bummer. Now I am picky, but I left feeling I had escaped, not had an enjoyable shopping experience.
Staff up front couldn't get software to work. I had to help the gentleman get me keyed in :( training issue.
Budtender didn't know his pricing and made zero recommendations after "i am looking for oil that is on the fruity terp side." he points to the display. 30 seconds later another budtender snatches the display away. "oh were you using that?" yes. Yes I was. Needless to say, I bought no oil.
Very loud inside. People stacked up inside...
I feel I was mischarged as well if I bounce the prices off leafly for med patients.
They did have multipe cbd flower strains, so that was good.
Not going back. Bad service.”
We recognize the shop wait times and staff training is an on going process. We carry over 70 shatter strains and it is somewhat unrealistic to expect all 30 employees to sample each shatter. We are discussing better ways to display High Terp BHO but the concept is very new to the market place in regards to even testing for such item..I apologize for your bad experience but rest assured, we listen and will do what we can to improve things.
“I really want to like the place, but let's get the negatives out of the way...
-came for a specific item shown as in stock on leafly, informed by staff it was 'long gone'
-staff are not seasoned pros, sure they are sweet and smile... but from the dude at the front desk struggling to register me in the computer, to the guy ringing me up... it was rough.
-the staff struggled to describe the concentrate stock, which has been all repackaged. upside is nice container, downside is none of the manufacturer or strain info beyond name is on the packaging. I wasnt confident the bud tender remembered my preferences as I shopped.
-an unexpected 15% discount on Saturday. ”
We update Leafly and our menus 3 times a week due to ongoing strain changes. We are working with a new system to hopefully make that process more seemless but at this moment, it is a manual check and balance. Our concentrate labels have the State required data on it including THC and CBD levels. We purposely package product as we buy slabs to lower the cost to consumers. We take your thoughts serious but my hands are tied with some of these issues.
We're sorry to hear that you had a bad visit! Could you elaborate a little on what happened that left you feeling that way about our staff and service? We'd like to do a better job for you and others in the future.
Also, you seemed to think our product was ok, but only gave us a 1-star rating for Quality. Feedback helps us improve, so thank you for yours!
“I've been going to this place regularly since a week after they opened. Amazing. I've gone to other places only to be disappointed and come back here. Not only do I consistently get amazing stuff in every price range; but the staff is amazing. Then if something is wrong with something I got (like a oil cartridge goes funky) they always help me out or make it right. They have cool events, good deals and discounts and you don't have to keep a calendar or something strange to take advantage of them. They can get busy though because they are so amazing, so be prepared if you try to go Friday night before a party or something. I prefer Mondays and Tuesdays myself.”
“This place was recommended to me by several people. The thing is, this place is no where near "on the way" anywhere for me but its worth the trek. It's easy to find and there is street parking and a parking lot. Just be courteous to the neighbors.
I don't think I have ever been here when its not busy. I like that the lobby is stocked with a variety of coffees, teas, and Red Vines. I come here for Red Vines too. This is split into medical and recreational but the flower would be on the rec side. Sometimes its so busy in that side of the house that being in the medical side is a relief from the bustling madness.
The bud tenders are knowledgable and friendly. The prices are great for the quality. It keeps me coming back.”