“Writing this negative review makes me very sad because Kind Love used to be so great. There seems to be a change in attitude towards doing what's right. They're more focused on making money. Their biggest offense is selling 15% THC weed as connoisseur level, when, their other strains are twice as potent. I feel ripped off by them.
They also implemented a new reward system which is is a real rip off. If you get anything on sale, you don't get point credits for them. When they used the punch card, they gave you credit for every sale. It's also very tacky, considering that some of their sales are based on customers donating things - like I donated a bag of clothes to their clothing drive and they gave a discount for that - but, no points.
They are having serious issues keeping their shelves stocked with their best products and their standards (you can get weed with 15% THC anywhere in the city for $100 with a med card).
I've spoken to them about it and they are not receptive to hearing constructive criticism. I was told that they're tired of hearing the same complaints. I spoke to the manager who promised me that he'd get back to me today. It never happened. I was unfriended on FB by someone who works there, so, I guess, in Kind Love's eyes, I'm now a villain because I dared to complain about how they keep lowering the bar on service and product.
It's like they're in a bubble and don't realize what they're doing to their patients. Instead, they will vilify the patient for being disappointed in how they've declined in quality of product and quality of service.”