“Stopped in as they advertised good Leafly special on large variety of kief only to get the old bait and switch. Ended up paying more for my kief than expected as I was told there was no more of the specially priced kief available. They do say while supplies last so it it what it is. Also they seem to have a lot of product on their Leafly menu and some at great prices but my budtender did not seem to versed in available product. Because they seem to have potential based on their Leafly site I am going to give them another shot. Hopefully my next visit will be more rewarding.”
Thank you for sharing your feedback. We try our best to keep the menu and offers up to date but I will admit it has been a struggle at times. As you alluded to, we are sometimes a victim of our own advertising success and so we do try and post "while supplies last" and other appropriate verbiage to denote where a sale is temporary. We pride ourselves on a massive selection but at times that can make it hard for even our staff to keep up. We will continue to work on these items and appreciate you giving us the benefit of the doubt. We look forward to the next opportunity to serve you.
“KushMart is great! I shop there pretty regularly. Their prices aren't bad at all and they have a very wide variety of smokeables and edibles :) I spent a LOT yesterday and was told I was their biggest customer in the one visit. They have a ton of great drinks and foods as well as awesome disposable Vape pens that look exactly like disposable e-cigs that light up green :)”
“Wow is all I can say. I am not one to normally post reviews but this is much needed. I went to Kushmart yesterday and was disgusted. A few things....First I sat and watched a bud tender sit and text on her cell in a corner while the store was extremely busy and then noticed me and just looked up. Finally she asked if i I needed help. Everyone else in the store was helping someone and she was just useless! I asked what flower was best and she said I don't know, it's a matter of opinion, well duh but I just wanted a recommendation. She was no help and had an attitude like I was bugging her. I proceeded to walk around store and continued to watch her ignore customers except the Dj which she seemed more interested in then us as customers. I guess I'm just from the old school era where customer service actually mattered. I didn't catch her name but she had curly long purple hair and glasses.
My visit ended ok. I was approached by a sweet girl in a pink hat who was super helpful!!!! She recommended a strain called velvet kush which was excellent and the product was expensive but definitely worth it. Not sure if I'll be back because I'd hate to have that same girl stare at me like she's in outer space and act like she hates her job.”
We are sorry to hear you didn't get great service. Friday's are busy for sure but that is never an excuse for poor service or neglecting our guests. I hope you come back soon and give us another opportunity to show you that customer service is extremely important to us. Either way thank you for taking the time to give us your feedback.
“Hi guys! I just wanted to say this place rocks!!! I usually go with a half of Dutchberry and the prices beat everyone in the area including King county. Trust me I'm cheap and ive checked. So...most of my visits are great, a couple times it was too crowded and not enough help. I'm usually greeted at the door and when i get inside. My go to girl is Steph. She just has that happy go lucky type of attitude and is very helpful! Prices are awesome, staff is great , parking not the best but you can park on the side of building. Will definitely be returning”
“This was my first time in a recreational store in WA. I came in and the selection was great. Really loved the atmosphere and the DJ. Stephanie was extremely helpful and her customer service was outstanding. I will be coming back when I get back to WA. Kushmart you rock!!”
“I am a regular, I enjoy how these guys treat their guests. Medium sized straight to the point shop with a nice selection that is easy to scan through. Most of the time I'm in there for a few minutes because the service is quick. As far as the atmosphere goes it's very calm, all weed shops should be, but on the right day there might be some good music while the place is popin.
From a guy that just wants to run to the store right quick and grab a gram. Thank you.
“I unfortunately had one of the worst customer service experiences I've ever had in a 502 store at Kush Mart in Everett.
Victoria and I went in the shop expecting to be able to peruse the selection (which was decent, but only decent) at our leisure, as we've been able to do in other shops. Instead, we were rudely surprised to hear a man who acted like the manager muttering loudly, "I cannot STAND when people wander around without knowing what they want!"
We plan to never be in the store again; there are plenty of shops where they enjoy having us there!”
Wow! We are very sorry to hear that you had such an experience. While I am certain the comments you overheard do not reflect our staff's attitude and may have been heard out of context, complaining of any kind while working in our store is unprofessional. We have worked hard to put together an industry leading selection and generally want people to be able to browse and enjoy the variety. One thing we do ask of those looking to take their time however, is that they are courteous of our guests who may be in a hurry. I hope we will get another chance to serve you and deliver a better experience. Thank you for taking the time to share this with us.