“The employee's at this location are awesome. I have had a few issues here and there but they always hook me up and take care of me. I had received a cartridge that only hit a couple of times before conking out. They gave me a whole new cartridge and let me keep the old one for the liquid inside. They were exceptionally nice about it (more to the story).
All in all this is the only place I go to. I go out of my way to shop here. I live in Bailey and work in Denver, just for reference ”
“I did NOT have a good experience here. Decided to try the Sheridan location because it was convenient on my way home one day. First of all, the person who greeted us at the door told us there was a $5 joint special. We did not come in for a joint but decided to get one because they were just $5. When the cashier rang us up, the total was more than I expected but i figured that was just because of tax. when we went to the window to actually get our products, that person gave us an eighth, which we had bought, and a gram which we did not buy. We notified him of this and he realized he meant to get us a joint. That is when I realized we had been charged $10 for the joint which was meant to be marked down to $5. The employees' attempts to correct this mistake were frankly pathetic in my opinion. I asked if we could just have 2 joints because that is what we actually ended up paying for (and would be a lot faster since we had places to go), and the woman said that can't be done because the state regulates all of this very strictly. Well, I have been given extra free joints before for a long wait and the "state's regulations" didn't affect that incident. After all this conversation about strict regulations, the guy behind the counter just hands us back $5. I had to ask about the tax, since I know weed is taxed upwards of 20% which the store was presumably planning to keep. Then they did the math and returned the full amount we had been overcharged, including the tax. Did they think I was stupid and wouldn't realize they didn't give me back the tax I paid for the extra joint I never got? All this took a really long time and the lady who I suppose was the supervisor or manager had the nerve to help someone else while my boyfriend and I were waiting for her to correct our cashier's mistake. Oh and another thing, The man who originally gave us our products gave us a gram instead of a joint, which is normally priced at $9 instead of $10 so the ways in which this place tried to rip us off is just too many to count. Would never recommend this place, the products are good but the people are incompetent and you will get ripped off if you don't double check everything.”
I am sorry that your first experience here at Lightshade was not the best. My name is Trent Moore I am the store manager here at the Sheridan location and would love to have you guys come through and I will personally help you out. We strive to make every transaction smooth and the best experience we can make for our customers. I am sorry that we were not able to get you in and out without any problems. Unfortunately we do make mistakes sometimes and I am very glad you caught them before you left the building so we can get you the product you had purchased. As for the Joints and the refund situation I am sorry we could not give you the joint and call it a day as to it would mess up our inventory and we would need to get you the correct receipt and labels for your purchases. We strive to stay 100 % compliant with all rules and regulations so we can keep fulfilling every customers needs. I am sorry about the confusion with the budtender and returning the correct amount of change as they were not aware of the whole situation and how they forgot to apply the joint coupon to discount your order to the correct amount for the special. I would love for you to come back in and give us another shot as I really think we could change your impression of Lightshade. I will be in Thursday through Sunday this week. I hope to see you soon!!!
-Trent Moore (Store Manager)